TBNS: How Do You Keep Customers Coming Back? With Bob Phibbs

Lions of Liberty Network

Lions of Liberty

News, Comedy, Politics, Business

4.8 • 676 Ratings

🗓️ 12 December 2025

⏱️ 37 minutes

🔗️ Recording | iTunes | RSS

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Summary

Is retail dying or are we just doing sales completely wrong? Everyone keeps yelling about online shopping, the economy, and why “nobody wants to buy anything,” but what if the real problem is the way we’re showing up in front of customers? What if the biggest leak in your business isn’t traffic, but the human connection you never built? This conversation flips the usual retail pity party on its head and asks the uncomfortable question: Are we the ones pushing customers out the door? Studio Sponsor: ⁠Cardio Miracle⁠ - "Unlock the secret to a healthier heart, increased energy levels, and transform your cardiovascular fitness like never before.": ⁠CardioMiracle.com/TBNS⁠ Today I’m joined by sales legend Bob Phibbs - the Retail Doc - and we dig into why small and mid sized businesses keep losing sales they should be winning, how mindset is quietly destroying your revenue, and what every entrepreneur needs to fix before blaming the market. If you’ve ever wondered why your KPIs are sliding, why your team feels stuck, or why retail still matters in a digital world, this might be the episode that changes everything. Order ⁠Cardio Miracle⁠ (⁠CardioMiracle.com/TBNS⁠) for 15% off and take a step towards better heart health and overall well-being! WATCH The Brian Nichols Show on ⁠YouTube⁠ & ⁠Rumble⁠. Follow Brian on social media: X.com/Twitter ⁠(https://www.briannicholsshow.com/twitter⁠) & Facebook (⁠https://www.briannicholsshow.com/facebook⁠) LIKE, SHARE, and SUBSCRIBE to ⁠The Brian Nichols Show ⁠for 3 new episodes per week! Email Listener Questions to ⁠brian@briannicholsshow.com⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	This episode is brought to you by Vanta.
0:03.0	Security and compliance done wrong is a headache.
0:06.0	Done right, you build trust and grow faster.
0:08.0	That's Vanta.
0:09.0	For startups, Vanta acts as your first security hire,
0:13.0	using AI to get you compliant fast.
0:15.0	For enterprises, it's your AI-powered hub for compliance,
0:18.0	risk and automating workflows.
0:20.0	From startups like Cursor to enterprises like Snowflake, top companies choose Vantor.
0:25.1	Do security and compliance right.
0:27.0	Get started today at Vanta.com.
0:30.3	Instead of focusing on winning arguments, we're teaching the basic fundamentals of sales and marketing
0:34.4	and how we can use them to win in the world of politics, teaching you how to meet people where they're at on the issues they care about. Welcome to the Brian Nichols Show. Well, hey there, folks. Welcome to today's episode of The Brian Nichol Show. I am, as always, for a home of a host, joining you in our lovely Cardio Miracle Studios here in sunny eastern Indiana. The Brian Nichol Show is powered by the best.
0:55.2	Our health supplement in the world, Cardio Miracle. So if you want to learn how to lower your resting heart rate, lower your blood pressure while improving your pump at the gym, just like yours truly did. Stick around. We'll talk about that later in today's episode, or just go ahead, scan that little QR code over my shoulder, or simply head to Cardiomirical.com forward slash TBNS,
1:13.8	and you can check out all the amazing benefits of Cardiomirical yourself.
1:17.2	And also, you'll know you're in the right spot
1:19.0	because you're going to see a little notice on the top of your screen
1:20.8	saying you're shopping with Brian Nichols,
1:23.1	and you'll get 15% off your order at checkout one more time,
1:26.6	Cardiomirical.com forward slash TBNS.
1:30.5	All right, we are going to talk today about small and medium businesses
1:35.5	because believe it or not,
	...

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