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Manager Tools

Systemic Feedback

Manager Tools

Mike Auzenne

Management, Leadership, Strategy, Feedback, How-to, Skills, Advice, Development, Careers, Coaching, Business

4.61.4K Ratings

🗓️ 5 April 2009

⏱️ 37 minutes

🧾️ Download transcript

Summary

What do we do when we've tried giving negative feedback but it doesn't seem to be working? We've given repeated instances of feedback, and yet we don't see a change in a direct's behavior? We give systemic feedback. And it's easy to give - it's just the four step standard feedback model with a change in focus. If you already know how to give standard feedback, systemic feedback is simple to implement...yet its simplicity belies its power. Really well delivered systemic feedback is exceptionally hard to ignore, and lays excellent groundwork for further efforts if the direct doesn't change his or her behavior.

Transcript

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0:00.0

Welcome to Manager Tools. Today's topic, systemic feedback.

0:04.0

So what do we do when we've tried giving negative feedback, but it doesn't seem to be working?

0:07.5

We've given repeated instances of feedback and yet we don't see a change in direct behavior.

0:12.0

We give systemic feedback.

0:13.8

And that's what we're going to talk about today.

0:15.7

But before we go on with the show, I just want to ensure that you're aware of our upcoming

0:19.2

May 20th, Effective Manager Conference in Los Angeles, California.

0:24.0

If you're interested in joining us for one day of effective management,

0:27.0

101's feedback coaching, delegation, and how to tie it all together in the Performance Management System,

0:33.0

then the one day Effective Manager Conference is what you want.

0:37.0

May 20th, Los Angeles, California.

0:39.0

Hope to see you there.

0:40.0

All right, here we go with the show. All right Mark. I'm a regular manager tools listener. I've listened to all the podcast about feedback.

1:05.0

Yes. I've been following the four-step model.

1:08.0

Yes. I would I would have thought you wouldn't have to listen to it because you actually are on the cast but

1:13.0

yeah go ahead okay you're ruined the whole atmosphere I'm trying to create here

1:18.1

thanks so I've been so I've been I've been doing feedback I have a particular individual I'm having problems with not performing the way I would like him to right on I'm doing it a while I'm getting no results the feedback model doesn't work right what do I do then

1:40.2

well I'd have to know a few more things. We had a lot of posts in the forums where people say,

1:46.3

I've been giving feedback and it doesn't seem to be working. And when we do a little bit of

1:50.1

investigation, we discover that their definition of feedback and our definition

1:53.8

of feedback are two different things right okay well like you said I've

1:57.2

actually been on the podcast so I know how the is supposed to work so so play with me here and just assume the I explain to you in specific details the words I'm using how I'm saying them.

...

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