Strategy Session: When to leave the trenches? Can you pivot without losing customers? Can co-founders stay aligned remotely?
Masters of Scale
WaitWhat
4.6 • 4.4K Ratings
🗓️ 7 September 2021
⏱️ 28 minutes
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Summary
Host Reid Hoffman answers seven burning questions from a range of entrepreneurs facing universal and timeless challenges in this all-new Strategy Session. How do you expand to a country where you’re not located? What was the insight that led Reid from entrepreneur to investor? Should you shift from product development to customer acquisition? Plus, Reid gives advice to a recent graduate who wants to change the world. Co-hosted by Anne Kave, Capital One Business.
Read a transcript of Strategy Session 9 at https://mastersofscale.com/strategy-session-pivot-losing-customers/
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Transcript
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| 0:00.0 | You gotta have incredible talent at every position. |
| 0:07.0 | It's like this huge push. |
| 0:09.0 | There are fires burning when you're going home. |
| 0:11.0 | Can you believe it? |
| 0:12.0 | It's such an idiot. |
| 0:13.0 | And then you go back to this is totally gonna be amazing. |
| 0:16.0 | There's so many easy ways. |
| 0:18.0 | So I have no idea what to do. |
| 0:20.0 | Sorry, we made a mistake. |
| 0:21.0 | But you have to time it right. |
| 0:23.0 | It's working out better. |
| 0:25.0 | Re-bed in the parking lot. |
| 0:26.0 | So it just seems absolutely not all ten years later. |
| 0:29.0 | But that's just how you do it. |
| 0:30.0 | We haven't made it just how you do it. |
| 0:35.0 | This is Master's of Scale. |
| 0:41.0 | We'll start the show in a moment. |
| 0:43.0 | Afterward from our premier brand partner, Capital One Business. |
| 0:50.0 | We had a first year analyst Marcus, who came into sort of our organization program. |
| 0:54.0 | He was really passionate about intersection of technology and ESG. |
| 0:59.0 | That's Jean Lee. |
| 1:00.0 | She leads card services and strategy at Capital One. |
... |
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