Stop Neglecting Low-Wage Workers

HBR IdeaCast

Harvard Business Review

Leadership, Entrepreneurship, Communication, Marketing, Business, Business/management, Management, Business/marketing, Business/entrepreneurship, Innovation, Hbr, Strategy, Economics, Finance, Teams, Harvard

4.4 • 1.9K Ratings

🗓️ 18 April 2023

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

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Summary

Many people blame the shortage of low-wage workers on the enduring impact of the pandemic. But management professor Joseph Fuller and senior researcher Manjari Raman of Harvard Business School say that the real reason has been long in the making. Their studies show that companies view low-wage workers as people who will be in the job only for a short time. Instead, the researchers find that these employees are loyal and want development and a clear path to career advancement. The researchers share practical suggestions for how leaders and managers can do better in hiring, development, and mentoring. Fuller and Raman wrote the HBR article "The High Cost of Neglecting Low-Wage Workers."

Transcript

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0:00.0	Do you want to go deeper on business strategy?
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0:08.4	HBR editors like me hand select the best strategy case studies and conversations from
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0:17.1	Listen for free to HBR on Strategy wherever you get your podcasts, new episodes every Wednesday.
0:30.0	Welcome to the HBR Idea Cast from Harvard Business Review.
0:41.3	I'm Kurt Nickiff.
0:49.8	Imagine a world where it's so hard to find enough delivery drivers that a restaurant pays
0:54.6	its customers to pick up their own food.
0:57.9	Once the reality for Domino's pizza, thanks to the labor shortage, the US chain started
1:03.0	giving customers a $3 tip for choosing carry out instead of delivery.
1:09.1	That might sound like just another creative way of filling in the gaps in operations and
1:13.9	supply chains due to the pandemic, but Domino started doing that in 2022.
1:19.8	And new research out of Harvard Business School shows that the shortage of low wage workers
1:24.0	has less to do with the shock of the pandemic than people think, and more to do with how
1:28.8	companies view and treat those workers, which is something they can actually do something
1:34.0	about.
1:35.5	Joining us today are Joseph Fuller, a professor at Harvard Business School, and Monjury
1:39.6	Rahman.
1:40.6	She's a program director at HBS.
1:42.5	Together, they wrote the HBR article, The High Cost of Neglecting Low-Wage Workers.
1:48.2	Joe and Monjury, thanks for coming on the show.
	...

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