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WSJ Tech News Briefing

State Farm’s AI Reckoning

WSJ Tech News Briefing

The Wall Street Journal

News, Tech News

4.31.7K Ratings

🗓️ 10 July 2026

⏱️ 14 minutes

🧾️ Download transcript

Summary

State Farm is overhauling the way it sells insurance as it embraces artificial intelligence. WSJ insurance reporter Jean Eaglesham explains why the changes have sparked backlash from agents and customers. Plus, WSJ columnist Christopher Mims explains why tech companies' water usage disclosures don't always tell the full story. Imani Moise hosts. Have you seen an AI-generated post you thought was real? We want to hear from you! Record a voice memo and send it to tnb@wsj.com or leave us a voicemail at (212) 416-2236. Sign up for the WSJ's free Technology newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

This episode is sponsored by HPE.

0:02.5

Today's networks must evolve from simply providing connectivity to harnessing AI to deliver

0:07.5

exceptional connected experiences.

0:09.7

At the break, HPE's Rami Rahim shares how self-driving networks can make that happen.

0:18.7

Welcome to Tech News Briefing.

0:20.7

It's Friday, July 10th.

0:22.6

I'm Imani Moise for the Wall Street Journal.

0:24.6

Tech giants have long highlighted efforts to reduce their environmental footprint,

0:29.6

but many companies are using far more water than they report.

0:32.6

We're breaking down while you can't always take a sustainability report at face value, and why tracking how much water data centers actually consume isn't as straightforward as it may seem.

0:43.3

Then, is Jake from State Farm going to be replaced with a chatbot?

0:48.3

We'll explain how the century-old insurance giant is reinventing itself for the AI era,

0:53.3

and why the changes are sparking backlash.

0:59.0

But first, AI is driving one of the biggest infrastructure buildouts in history, estimated to cost $1 trillion for this year and last.

1:08.0

As communities weigh whether to welcome new facilities, measuring their

1:11.9

environmental impact is becoming increasingly complicated, particularly when it comes to water. Water

1:18.2

consumption is projected to grow rapidly in the coming years, and there's no law that requires

1:23.2

companies to report the full scope of their water use. So annual sustainability reports often don't

1:29.2

paint a complete picture. WS.J columnist Christopher Mims joins me now to explain why the math

1:35.3

doesn't always add up and what you should know if you live in a water stressed area.

1:40.1

So large tech companies report how much water they use in their annual sustainability reports.

1:44.5

But you found that those figures don't tell the whole story. Why is that?

...

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