Star Alliance CEO wants to make your travels easier

Talking Points

The Points Guy

Places & Travel, Society & Culture

4.8 • 889 Ratings

🗓️ 23 October 2019

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

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Summary

Talking Points welcomes its first airline alliance guest! The CEO of Star Alliance, Jeffrey Goh, explains how his team is determined to make traveling more seamless than ever. He tells Brian Kelly about the tech and app advancements passengers can expect in the future, like making it possible to search for partner availability all in one place or connecting elite travelers with express airport transportation. Goh also details how Star Alliance lounges operate, factors it considers when looking to add a new member, and the markets it's looking to infiltrate.

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Transcript

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0:00.0	Welcome to this episode of Talking Points. I'm your host Brian Kelly, the points guy.
0:05.0	And today we have our first ever CEO of an Airline Alliance, Jeffrey Go, the CEO of Star Alliance.
0:12.8	Star Alliance is the largest Alliance,
0:14.9	that is, if you're counting by most metrics,
0:17.4	and we caught up with him at the Apex Expo in LA.
0:20.9	If you're an aviation geek, the Apex Expo is like nothing else. Apex, that's the Airline
0:26.0	Passenger Experience Association, is an annual aviation conference that brings together thousands
0:31.6	of travel industry professionals to share insights
0:34.1	into the latest airline technology, products, and services, all for those of us who need those
0:39.7	creature comforts in the sky.
0:41.8	2019 marked their 40th anniversary and this year Apex went all out in downtown LA, inviting
0:47.9	reps from nearly 100 airlines with panels led by experts from across the globe, including yours truly.
0:55.0	We got to join in on the fun and do some product testing,
0:58.2	and I got to sit down with top execs from several airlines,
1:01.6	all for talking points.
1:02.8	So on this episode Jeffrey Go from Star Alliance and I talk about where he thinks
1:06.9	their biggest scap in coverages.
1:08.9	We have some markets where we don't have a home carrier, Australia, and then the other market is Russia perhaps where we don't have a home carrier, Australia. And then the other market is Russia perhaps,
1:14.2	where we don't have a member.
1:15.4	Go also shares details about new concepts
1:18.1	for Star Lines lounges.
1:19.8	We want to deliver is the local wow experience and how Jeffrey's background in law and
	...

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