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My favorite quote is people don't care how much you know,

until they know how much you care. It is about people and caring for people. That's how we get

stuff that. I really, really believe that. Hey everybody, from ServiceNow, this is Let's Work

Flow It, a podcast about the workflow revolution. I'm Catherine Minchu, founder and CEO of The Muse.

And I am Alan Marks, Chief Marketing Officer of ServiceNow.

In every episode, we're going to pull back the curtain on how businesses today are driving

transformation and growth with digital workflows. It's obvious that everything about the way we work

is changing. But we're noticing some really interesting contrasts. For example, we live in an age

when so much arrives at the press of a button. But it work, most of us are still putting up with

clunky, outdated systems. Turns out, businesses are hungry to solve this problem.

So it got us thinking, who are the organizations out there who are bold enough to embrace this change?

It's time to hear from them. Let's workflow it. Let's workflow it.

Alan, it's great to see you today. Great to see you, Catherine. We've got a great guest today

with St. Marshall, really looking forward to our conversation with her.

I think it's going to be a good one. You know, St. Marshall is the CEO of the Dallas Mavericks.

She's the first black female CEO in the NBA. And previously, during her 36-year career at AT&T,

she served in a number of roles, SVP if human resources, Chief Diversity Officer. So I think she's

got a lot to tell us about transformation, leadership, a life of first. I'm really excited to dig in.

No question. And, you know, we believe empathy at mass scale is one of the great themes of our time.

And has such a great perspective on that. And sports is such a great filter through what should

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