SPECIAL REPLAY: Will Guidara—How Unreasonable Hospitality Can Transform Your Business
Good Money with Derrick Kinney
Derrick Kinney
5 • 1.5K Ratings
🗓️ 23 September 2024
⏱️ 33 minutes
🧾️ Download transcript
Summary
*Special Replay*
Will Guidara was just 26 when he took over Eleven Madison Park, a two-star struggling restaurant in the heart of New York City. Eleven years later, Eleven Madison Park was named the best restaurant in the world.
So how did Will pull off the transformation of the century? He calls it “Unreasonable Hospitality.” Today, Will is revealing how he led his team to surprise and delight guests in every way imaginable — whether that meant surprising a family who had never seen snow with a sledding trip after dinner to creating a secret sign language to serve guests more efficiently.
Plus, he shares how any business can be a hospitality business — and how the most genuine acts of hospitality don’t have to be expensive or extravagant. Oh, and make sure you listen for Will’s story about how a simple hotdog made his guests freak out—in the best way possible.
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Transcript
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| 0:00.0 | You're a business owner ready to hit your next big revenue goal, but you feel stuck and aren't sure what steps to take next. We understand your |
| 0:15.9 | frustration. Welcome to the Good Money Podcast, where we help business owners and entrepreneurs |
| 0:21.0 | just like you build your business and build your wealth. and best business minds. I know you want to achieve success faster and you want more |
| 0:35.2 | meaning and freedom in your life so we are here to help. I'm your host Derek |
| 0:40.4 | Kenan. Will Gidar was just 26 when he took over 11 Madison Park, a two-star struggling |
| 0:48.0 | restaurant in the heart of New York City. |
| 0:50.8 | 11 years later, 11 Madison Park was named the best restaurant in the world. |
| 0:56.0 | So how did Will pull off the transformation of this century? |
| 1:00.0 | He calls it unreasonable hospitality. |
| 1:02.8 | Today, Willis revealing how he led his team to surprise and delight guests in every |
| 1:08.0 | way imaginable. |
| 1:09.0 | Whether that meant surprising a family who had never seen snow with a sledding trip after dinner to creating a secret |
| 1:15.6 | sign language to serve guests more efficiently. |
| 1:19.2 | Plus, he shares how any business can be a hospitality business and how the most genuine acts of |
| 1:25.5 | hospitality don't have to be expensive or even extravagant. Oh and make sure you listen |
| 1:30.6 | for Will's story about how a simple hot dog made his guess freak out in the best |
| 1:36.7 | way possible. This is one of my favorite conversations I've had and I can't wait for you to hear |
| 1:42.3 | it. |
| 1:42.8 | Will, welcome to the Good Money Podcast. |
| 1:46.3 | Thank you so much. |
| 1:47.2 | I'm really, really, really happy to be here. |
| 1:49.8 | Well, to start, can you share with her listeners |
... |
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