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Planet Money

Spam call bounty hunter

Planet Money

NPR

Business, News

4.629.8K Ratings

🗓️ 14 December 2022

⏱️ 27 minutes

🧾️ Download transcript

Summary

Telemarketing calls are not only annoying; in some cases, they are illegal. Congress even gives you the right to sue scofflaw telemarketers for $500 a call. Today, the story of one man who collected a surprising amount of money bringing telemarketers to justice.

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Transcript

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0:00.0

This is Planet Money from NPR.

0:04.0

Just a quick warning, this episode contains a phrase that might not be suitable for kids.

0:12.0

Nathan Barton is the kind of guy who likes to solve problems by tinkering around.

0:17.0

I'm an engineer by training, and with engineering you just start building things, measuring things,

0:24.0

paying attention to the outcome, and then take that and do better next time.

0:29.0

Nathan used to design microchips for Texas Instruments, but he brings that same engineering vibe to his new life as a stay-at-home dad outside Portland, Oregon.

0:39.0

If he gets stuck on a problem, he'll just keep working on it and working on it in his mind, breaking it down until he can figure out how all the pieces fit together.

0:48.0

I'm kind of obsessive-compulsive, so I don't let go of things very easily.

0:53.0

A couple years ago, Nathan turned his laser focus to a problem that a lot of us have sadly become intimately familiar with.

1:01.0

Telemarketing phone calls.

1:03.0

His kids had just become twin-agers, so Nathan had gotten them their first cell phones.

1:08.0

But whenever he'd actually try to call them to make plans or ask what they want for dinner or whatever, they wouldn't pick up the phone.

1:14.0

I want to get on them that well that's not the deal, and then they say, well I can't leave the phone on because it rings a lot.

1:22.0

Nathan had gotten these kinds of calls before, but it felt different now that his kids were getting them too.

1:27.0

They were going after his family.

1:29.0

And where before he might have applied his dogged engineering mind to designing a better microchip, all of a sudden he had a new mission.

1:38.0

I felt like it was kind of my job then to make the phone stop ringing.

1:42.0

So Nathan made the first obvious move. He put his kids' numbers on the government's do-not-call list.

1:48.0

The one that tells telemarketers do-not-call these people.

1:51.0

The calls kept coming. The system was not working the way it was supposed to.

1:55.0

But Nathan happened to know that the system offered regular citizens a more powerful tool, an obscure federal law.

2:02.0

He'd used it once before to get the sky to stop sending him junk faxes back when people stole fax machines.

...

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