SOLVING THE #1 ISSUE WHEN DEALS FAIL TO CLOSE AND HOW TO PREVENT IT
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
4.8 β’ 1.2K Ratings
ποΈ 6 October 2022
β±οΈ 46 minutes
ποΈ Recording | iTunes | RSS
π§ΎοΈ Download transcript
Summary
Transcript
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| 0:00.0 | We all pretty much have bought into the concept that people buy for emotional reasons and justify it with logic. |
| 0:09.0 | That makes sense. We're mammals. |
| 0:12.0 | We'd like to think we're logical, and we express ourselves that way, but how we make decisions. |
| 0:21.0 | Now remember, not acting is a decision, as well as acting is a decision. |
| 0:28.0 | We're making decisions all the time. |
| 0:31.0 | And there's this thing called omission bias, which means the root of these resistance is most likely the decision that we'll make. |
| 0:41.0 | Let me tell you a story. |
| 0:43.0 | I happen to be in market right now, or I've been in market pretty much for this capability all the time. |
| 0:52.0 | I would love to switch my internet service provider. |
| 0:57.0 | The alternative is faster, more reliable, less expensive. |
| 1:05.0 | And I'm like, so why wouldn't you do it, Brian? There's every logical reason to do it. |
| 1:11.0 | And I want to. Also, I've got an internal motivator. I want to. |
| 1:18.0 | Yet I don't. And I haven't for years. And I keep getting calls and emails and mailers with better and better and better deals. |
| 1:30.0 | And I ask myself, why am I not doing it? And it's clear. I'm scared. |
| 1:38.0 | What am I scared of? The change. |
| 1:42.0 | What happens if they come out? And it doesn't work the first day, the first try. |
| 1:48.0 | I know it'll work eventually, maybe a day or two, worst case, but my business is online. |
| 1:58.0 | And I've got alternatives. I've got, you know, hot spots and things that I could use. |
| 2:06.0 | But that disruption. Oh, and you know what? I have to return my existing modem. |
| 2:12.0 | Oh, how would I do that? Do I have to spend half a day driving to the store or finding a box and packing it up? |
| 2:23.0 | Yeah. See, this is what customers go through all the time. |
| 2:29.0 | It seems so logical. They want to. They need to. They can afford to. |
... |
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