I'm Nicole Lapin, the only financial expert you don't need a dictionary to understand.

It's time for some money rehab.

Having an issue with your bank can be so unsettling to say the least.

Money is stressful enough without having to worry that your bank, the place where your

money is supposed to be safe, is going to disappear your money.

So real, the call is coming from inside the house situation.

And that's exactly what happened to Bank of America customers recently.

Earlier this month, the customers woke up to discover that money was missing from their

accounts.

For some people, this missing money even led to bigger problems, like accidentally overdrafting

when they should have had enough money to cover their spending.

Or for others, the missing money resulted in a negative balance account, with some reporting

that they were in the red by thousands of dollars.

Many of these customers ended up complaining on Twitter because the call center was no

help.

As one customer tweeted, when they tried to call Bank of America, the lines were so overwhelmed

that people were being hung up on, even calling their local branch or going there in person

didn't resolve the issue for many customers.

The problem was ultimately resolved fairly and people got their money back.

But that isn't always the case.

Take Wells Fargo, for example.

In December of last year, Wells Fargo was fined 1.7 billion, yes, with a B dollars, for

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