4.4 • 796 Ratings
🗓️ 7 October 2025
⏱️ 18 minutes
🧾️ Download transcript
Passengers are suffering more disruption as technology at airports, airlines and air traffic control is failing.
But why is aviation software becoming more prone to failure and vulnerable to cyber-attacks, and what is the solution to preventing delays?
Presented and produced by Russell Padmore
(Image: Passengers wait at Heathrow Airport in London, as European airports experienced disruption due to a cyberattack on the check-in and boarding system in September 2025. Credit: Getty Images)
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| 0:00.0 | BBC Sounds, Music, Radio, podcasts. |
| 0:07.0 | More people than ever are flying, |
| 0:09.6 | but airline business travellers or passengers taking a holiday |
| 0:13.0 | are experiencing more disruption, |
| 0:15.7 | because technology used by aviation keeps failing. |
| 0:19.2 | Hello, I'm Russell Padmore, |
| 0:20.4 | and Business Daily is focused on |
| 0:22.5 | computer malfunctions at airports. IT for check-in or security is crashing more often, forcing |
| 0:29.2 | airlines to delay or cancel flights. It is quite disruptive, where we can't check passengers |
| 0:35.1 | in and we've had to cancel flights, and then we have to recompense and we have to relocate |
| 0:39.7 | because obviously when a flight cancels, |
| 0:42.0 | that plane is then in the wrong place for the next flight. |
| 0:44.9 | The chief executive of two airports in Ireland |
| 0:47.0 | explains how they have to test their systems several times a year. |
| 0:50.7 | Some of these are cyber attacks which impact global aviation systems. Some of them are more |
| 0:55.3 | local issues. Electricity disturbance is something that's causing knock-on systems issues. And a staff |
| 1:02.4 | shortage alongside outdated equipment is disrupting air traffic control systems, notably in the United |
| 1:09.1 | States. We have an air traffic control system run by, staffed by, managed by the U.S. federal |
| 1:15.8 | government that has not really kept it up. |
| 1:18.4 | I mean, we just don't have enough people working there. |
| 1:20.5 | It's been mismanaged. |
| 1:21.7 | Business Daily examines why aviation tech is becoming unreliable. |
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