Shop Talk: Sebastian Steinbach, Black Sheep Sports
GEAR:30
BLISTER
4.9 • 844 Ratings
🗓️ 2 October 2020
⏱️ 74 minutes
🧾️ Download transcript
Summary
Black Sheep Sports is a freeride shop in Munich, Germany, and we talk to its founder, Sebastian Steinbach, about this past ski season; his predictions for the upcoming ski season in Europe — and whether we’ll see a backcountry boom in Europe? We then talk about the critical art of customer service; why friends shouldn’t tell friends to just “Go buy this boot”; and more.
Order our 20/21 Winter Buyer’s Guide
TOPICS & TIMES:
- Black Sheep Sports: Background (7:25)
- Last Season Recap / Pandemic (11:28)
- Predictions for the upcoming European season? (17:35)
- The crucial art of customer service (31:57)
- “Local shops” vs “Great local shops” (47:29)
- What We’re Celebrating (1:10:34)
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Transcript
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| 0:00.0 | What's up everybody and welcome back to Gear 30 on the Blister Podcast Network. I'm |
| 0:12.2 | Jonathan Ellsworth and you can check out everything we're doing and reviewing plus all of |
| 0:18.0 | our other podcasts over at blisterreview.com. |
| 0:23.1 | And before we get going, I want to be sure you are aware that we have officially dropped on our website the pre-order for our print edition of our 2021 Buyers Guide. |
| 0:36.8 | I got to say, this is our, I think it's our sixth Buyers Guide. I got to say, this is our, I think it's our sixth buyer's guide. |
| 0:41.6 | We keep getting better and better at this, you know, more reps. |
| 0:45.6 | This book is impressive. |
| 0:46.8 | I think we keep getting even more dialed in terms of our product comparisons. |
| 0:53.9 | And I just don't believe you can find anywhere else on |
| 0:58.4 | earth, more nuanced and actually accurate and genuinely useful. Product reviews in a very |
| 1:06.4 | digestible form here. You know we can do the long form thing and go for 7,000 words talking about |
| 1:12.6 | a ski or a boot. But in this buyer's guide, we go to the digestible number, 150, 160 words. |
| 1:20.8 | And I'm kind of proud. Lou Kappa's been killing it, working super hard, getting input from the entire |
| 1:27.1 | squad. And so, yeah, |
| 1:29.3 | you should get this thing. One, because it's good. And two, you know, support the effort. Let's keep |
| 1:34.1 | this thing going. But you can order our buyer's guide on our website. We have it currently |
| 1:39.8 | offered at a discounted pre-order price. So this is the time to pick it up. |
| 1:46.0 | The other thing is, if you are not already an active Blister member, that is honestly a |
| 1:51.8 | phenomenal way to also support the work here we're doing at Blister. |
| 1:56.0 | And you get a copy of the print guide included with that. |
| 1:59.5 | And you get some excellent deals on some |
| 2:03.2 | different services at some of our recommended shops you also get access to all of our flash |
... |
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