Welcome to Jimmy's Jobs of the Future. On today's episode we have the privilege of speaking

with Mark Galera, the CEO of the Consumer Division at BT Group. It was great to get an insight

into how he managed tens of thousands of people in an organisation that has existed for

a very long time. It's a very different challenge to being the founder of a starter. It was also

interesting to hear Mark talk about starting his career in the fledgling video games industry.

Mark's wealth of experience offers views into the challenges of running a massive organisation

like BT, the ethical and safeguarding considerations around artificial intelligence, along with the

future of sports and the way that new generations of fans are consuming sports content. Mark,

welcome to Jimmy's Jobs of the Future. Thanks very much. Great to be here. So tell us, what is your job?

Well, I'm the CEO of the Consumer Division of BT Group, which means I run the E-Mobile Network,

which is obviously very well known for mobile BT, which is better known for broadband. Most people

who've got a broadband connection will know us. We've got a TV business. We've got a sports business

that I run as well, which is a joint venture that we've created with Warner Brothers and Discovery.

We've got 25 million subscribers up and down the UK, so we're the largest consumer business

in the country and the largest subscription business in the country. So it's a big old team,

we've got around 20,000 people in the consumer team all over the country and stores,

contact centers, head office roles everywhere, and our customers spend about 10 billion pounds

a year with us. So it's a big part of the group. And how has BT sort of changed over the years?

Because it's a British institution, right? I mean, once upon a time, literally had a British

in the name and so forth. How has it changed in that time? I think it's changed a huge amount.

If you ask a lot of people 20 years ago, you asked them about BT. Most people have said

phone boxes and landlines and possibly a broadband connection. I think now there's such

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