ServiceNow CEO On Entrepreneurship, AI, and Automation — With Bill McDermott

Big Technology Podcast

Alex Kantrowitz

Management, Religion, Politics, Entrepreneurship, Business News, News, Investing, Marketing, News Commentary, Social Sciences, Science, Society & Culture, Religion & Spirituality, Business, Tech News, Philosophy, Government, Technology

4.7 • 596 Ratings

🗓️ 21 June 2023

⏱️ 45 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Bill McDermott is the CEO of ServiceNow, a $113 billion, publicly-traded cloud computing platform that helps companies manage their operations. He joins Big Technology Podcast to discuss his career path, from owning a delicatessen on Long Island to now managing over 20,000 employees. We also dive deep into how generative AI helps companies foster innovation and force businesses to retool their workforces in the coming years. Tune in for a lively conversation with one of the world's most dynamic tech CEOs. ---- Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice. For weekly updates on the show, sign up for the pod newsletter on LinkedIn: https://www.linkedin.com/newsletters/6901970121829801984/ Questions? Feedback? Write to: bigtechnologypodcast@gmail.com Highlights: 7:20 Starting off his business career by buying his local delicatessen at 16 years old. 16:20 Getting his first corporate job at Xerox 21:20 Lessons from witnessing the start of Xerox’s decline 30:40 What ServiceNow offers 37:00 Does AI lead to job loss? 39:40 Retraining people for the new economic reality 47:50 Bill’s secret for closing deals Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	LinkedIn Presents.
0:01.0	Hey, I'm Michael Kovnet, host of The Next Big Idea Daily.
0:09.0	The show is a masterclass in better living from some of the smartest writers around.
0:13.0	Every morning, Monday through Friday, we'll serve up a quick 10-minute lesson on how to
0:18.0	strengthen your relationships, supercharge your creativity, boost your
0:22.1	productivity, and more. Follow the next big idea daily wherever you get your podcasts.
0:44.2	Welcome to Big Technology Podcasts, a show for cool-headed, new ones conversation of the tech world and beyond.
0:46.2	Bill McDermott is our guest today.
0:55.6	He's the CEO of the $100 billion-plus company, ServiceNow, and he's a dynamic leader in the tech, who's also just a lot of fun to listen to.
0:59.4	Service Now is deeply involved in the AI discussion we've been having.
1:06.7	It's helping automate processes within businesses, along with some other use cases, including a big partnership with Nvidia.
1:22.7	And I invited Bill on the show to talk a bit more about where he sees the technology going, where the market is getting AI right and wrong, and also to tell a few stories from earlier in his career, where he saw the importance of reinvention at Xerox and also bought his own deli on Long Island.
1:23.5	It's a really a fun one.
1:29.4	Major CEO at a major company that should be fun, dynamic, and I hope to leave you with a few new thoughts about business leadership and artificial intelligence. My conversation with Bill McDermott
1:35.2	is coming up right after this. Bill, welcome to the show. Thanks for having me, Alex. Great to have you on.
1:43.5	I want to get to begin with to have listeners get a sense as to who you are as a person.
1:49.7	We go biographical before we get into some of the things that you're doing with AI, partnerships with NVIDIA, all that.
1:55.6	So let's start with the deli.
1:57.9	At 16 years old, you bought the Amityville Country Delacetessen in Long Island,
2:02.4	not far from where I grew up for $7,000. So I want you to just give the story of like how and why
2:08.1	you did that just so we can learn a little bit more about what makes you tick in the beginning.
2:12.4	Well, actually, there was a couple of reasons. One, I was trading in three part-time jobs for one full-time job,
	...

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