Service Management Solutions: Boosting Productivity and Profits

The Boostly Podcast

Mark Simpson

Marketing, Entrepreneurship, Business

5 • 1.4K Ratings

🗓️ 29 April 2024

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Welcome to Boostly Podcast Episode 724. This episode of the Boostly podcast, Liam Carolan going behind the scenes with Dale Smith, CEO and founder of Host & Stay, a significant player in the UK's short-term rental and holiday home management industry. Originating from the north of England, Host & Stay now manages over 1000 properties across the UK, with ambitions to double that number in 2024. Dale shares the journey of Host & Stay from its inception, driven by personal investments in the property sector, to its current status as a full-service management company boasting a substantial in-house team, highlighting its competitive edge and growth strategies. The discussion touches on the challenges of scaling, the importance of marketing, and the impact of regulations on the industry. Dale also outlines Host & Stay's future growth plans, including organic expansion, acquisitions, and the possibility of international operations, all while maintaining their comprehensive management service. Throughout, Dale offers insights on how to thrive in the evolving short-term rental market, emphasizing adaptability, marketing investment, and a deep understanding of operational challenges. @‌hostandstayuk https://hostandstay.co.uk https://Boostly.co.uk https://Boostly.co.uk/5steps https://instagram.com/boostlyuk https://Boostly.co.uk/podcast

Transcript

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0:00.0	Hi, welcome back to the Boostley podcast. This is a podcast that gives hosts the tools, the tactics, the training, and most importantly the confidence so you can go out there and get yourselves direct bookings.
0:09.0	My name is Leymie Carolyn. I'm Mark Simpson's co-host and today we're going behind a host with a successful
0:14.6	host who's grown an absolutely amazing company up in the north of England.
0:19.7	It's somebody who I've seen on stage many times and he's going to be sharing the story of his business
0:25.2	and sharing some tips and tricks with you. This is one that you're really going to want to stay and pay
0:29.5	attention to for the next 20 or 30 minutes as we dive into his business.
0:33.4	So let me introduce.
0:34.7	We've got Dale Smith.
0:35.8	He's the CEO and founder of Host and Stay.
0:39.1	And it is an amazing, amazing company here,
0:41.8	which I'm excited to find out more.
0:43.4	So Dale, welcome along.
0:45.0	Thank you for joining me tonight.
0:46.0	No, great to be in him, looking forward to it and yeah, thanks for having me on.
0:49.4	No worries, no worries.
0:50.2	So I know I've given you a bit of a tee up there, but tell me what Host and Stay is just as the elevator pitch.
0:56.4	Yes, so we are a short-term rental and holiday home management business.
1:00.0	As you're already said, founded and based in the north of England although we do cover the entire
1:04.8	UK now and just over 1,000 properties under management aiming to grow that to
1:09.9	2000 this year in 2024 so a big task ahead of us and our point of difference really is that we are full management business or full service management business.
1:19.7	You know I would snapshot if you employ over just over 400 people over 225 as though that employed housekeepers
1:27.5	So that is really our you know our bigger point of difference over the competition,
	...

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