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50 Things That Made the Modern Economy

Seller Feedback

50 Things That Made the Modern Economy

BBC

Business

4.82.6K Ratings

🗓️ 5 August 2017

⏱️ 9 minutes

🧾️ Download transcript

Summary

Why should we get into a stranger’s car – or buy a stranger’s laser pointer? In 1997, eBay introduced a feature that helped solve the problem: Seller Feedback. Jim Griffith was eBay’s first customer service representative; at the time, he says “no-one had ever seen anything like [it]”. The idea of both parties rating each other after a transaction has now become ubiquitous. You buy something online – you rate the seller, the seller rates you. Or you use a ride-sharing service, like Uber – you rate the driver, the driver rates you. And a few positive reviews set our mind at ease about a stranger. Jim Griffith is not sure eBay would have grown without it. Online matching platforms would still exist, of course – but perhaps they’d be more like hitch-hiking today: a niche pursuit for the unusually adventurous, not a mainstream activity that’s transforming whole sectors of the economy. Producer: Ben Crighton Editors: Richard Knight and Richard Vadon (Image: Hand touching stars, Credit: Cherezoff/Shutterstock)

Transcript

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0:00.0

50 Things That Made The Modern Economy With Tim Harford

0:17.5

In Shanghai, a driver for the ride-hailing company Uber logs into an online forum. He's

0:24.3

not looking for a passenger. He's looking for someone to pretend to be a passenger. He

0:30.2

finds a willing taker. He pretends to collect the customer and drop her at the airport. In

0:34.8

fact, they never meet. Then he goes online and sends her money. The fee they've agreed

0:40.6

is about $1.60. Or perhaps the driver goes a step further, making up not just the journey,

0:49.0

but also the other person. He goes to the online marketplace, Tau Bao, and buys a hacked

0:54.8

smartphone. That enables him to create multiple fake identities. He uses one to arrange a ride

1:02.0

with himself.

1:06.0

Why is he doing this? Because he's willing to run the risk of being caught, and because

1:10.8

someone's willing to pay him to give people rides in his car. Investors in Uber and their

1:16.3

rivals have run up billions of dollars of losses in China and elsewhere, paying people

1:22.1

to share car journeys. Naturally, they're trying to stamp out the imaginary journeys,

1:27.1

but subsidising genuine rides? They're convinced that's a smart idea. This all seems bizarre,

1:34.6

perverse even, but everyone involved is rationally pursuing economic incentives. To see what's

1:40.9

going on, we have to understand a phenomenon that spawned many buzzwords, crowd-based

1:45.7

capitalism, collaborative consumption, the sharing economy, the trust economy. Or here's

1:51.8

the basic idea. Suppose I'm about to drive myself from downtown Shanghai to the airport.

1:57.9

I occupy only one seat in my car. Now, suppose that you live a block away, and you also need

2:04.7

to catch a flight. Why don't I give you a lift? You could pay me a modest sum less than

2:10.8

you'd pay for some other mode of transport. You're better off, so am I. After all, I was

2:15.7

driving to the airport anyway. There are two big reasons why this might not happen. The

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