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Welcome to Before Breakfast, a production of IHeart Radio.

Good morning. This is Laura. Welcome to the Before Breakfast podcast.

Today's tip is that if you are trying to focus on hospitality, think about what you are doing for your guests,

and be wary of anything they may feel you are doing to them.

Today's tip comes from Danny Meyer's book, Setting the Table,

The Transforming Power of Hospitality in Business.

Danny Meyer is best known for founding the restaurant's Union Square Cafe and Shake Shack.

In setting the table, Meyer shares insights from the restaurant business that are relevant for anyone aiming to extend hospitality, whether to diners in your

restaurant, guests in your home, customers at your shop, patients in your medical office, or wherever one person might

reasonably be hosting another. In the book, Danny Meyer defines hospitality as being on the

guest's side. You want to understand their perspective. Meyer then goes on to explain,

hospitality is present when something happens for you. It is absent when something happens to you.

This strikes me as a helpful screen for evaluating how you interact with any sort of guests or customers.

Are you doing something for them or to them?

You can quickly see how many places are doing things to people rather than for them.

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