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99% Invisible

Search and Ye Might Find

99% Invisible

SiriusXM Podcasts and Roman Mars

Design, Arts

4.828.1K Ratings

🗓️ 14 September 2022

⏱️ 36 minutes

🧾️ Download transcript

Summary

How did we get to a point where "search" is failing us?

Transcript

Click on a timestamp to play from that location

0:00.0

This is 99% invisible.

0:02.0

I'm Roman Mars.

0:04.0

This is going to sound like a stand-up comedy bit, but I was on my way to the airport recently

0:11.0

and I needed the confirmation email for my flight so I could get my

0:14.0

boarding pass. So I pulled up my phone and I typed in some keywords into the search bar of the

0:18.9

mail program. I started with the airline I thought I was taking but that search pulled up mailing list promotions and old flights,

0:27.4

and I know if I searched long enough and hard enough I could eventually find it.

0:31.0

But the thing is, by now I'm at the airport and I just have this naive conviction that

0:36.0

searching should be better and easier. But I often come up empty. There are days when I feel like I've control-eft up my life into oblivion and I'll never

0:46.3

easily find the email I need, much less old photos and documents on my hard drive.

0:52.4

The good news is I'm not alone. Adam Rogers feels this particular pain too.

0:58.6

You know, you think emails a problem. Try to find a slack you once wrote.

1:03.0

You know, try to find a tweet.

1:06.0

Try to search for a photo on Flickr or Instagram.

1:10.0

Pinterest.

1:11.0

Like I dare you.

1:12.0

Adams a senior tech correspondent at Insider.

1:15.0

He's been thinking and writing about what's known in the industry as search.

1:19.0

For the last decade, people have been grumbling about not being able to find things online, both in our private data

1:25.5

and on the public web.

1:27.2

I would say to people, I think search sucks, and other people would say, oh my God, it really does.

1:34.0

For Adam, the stakes for this go beyond me not be able to find that one email.

...

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