4.8 • 1K Ratings
🗓️ 30 March 2020
⏱️ 62 minutes
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Scott Miller is an author, speaker and leader. He is the executive vice president of thought leadership at FranklinCovey and author of Management Mess to Leadership Success. Scott has developed and amazing sense of leadership and interpersonal relationships. He also knows that in order to lead others, you first need to lead yourself. What better way to lead yourself than to become the leader you would follow.
Scott is the author of the multi-week Amazon #1 new release: Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow
Find out what Scott is doing at FranklinCovey and more about his work at FrankCovey.com
Connect with Scott on LinkedIn
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0:00.0 | So I think the first step as a listener is to recognize why are you asking people questions? |
0:05.9 | Are you asking them for your need to know to respond or their need for you to know? |
0:12.4 | This is an important point. |
0:14.3 | When someone passes away, what's the first question we usually ask about it? |
0:20.0 | How did it happen? |
0:21.0 | How did it happen? |
0:22.0 | Is it a suicide? Was it happen? How did it happen? |
0:22.8 | So, suicide, was it cancer, was it sudden? |
0:26.7 | Did you have notice? |
0:28.4 | Was it a train wreck? |
0:30.4 | What does it matter? |
0:32.0 | It doesn't matter. It's usually because we're uncomfortable. We're incapable of filling in the silence, right? We just, we got to kind of get in there and we're not quite sure what to say. |
0:42.8 | Don't say anything or maybe just say, I'm sorry, |
0:46.2 | or how are you? |
0:47.7 | Maybe it was a relief. |
0:50.0 | People will tell you what they need for you to know. |
0:54.4 | So for your listeners, I'd really challenge you. |
0:56.9 | If you want to become a better listener, |
0:59.6 | check back in every two or three seconds. |
1:02.1 | Recognize that distractions are human and they're not |
1:04.9 | getting less they're going to expedientiate. Second, recognize that when you're |
1:09.5 | probing, when you're evaluating, when you're interpreting, it comes from a good place but it's usually not helpful if you're trying to build |
... |
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