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Bold Names

Science of Success: A Better Way to Board a Plane

Bold Names

The Wall Street Journal

Technology

4.41.4K Ratings

🗓️ 23 August 2024

⏱️ 10 minutes

🧾️ Download transcript

Summary

It seems like every airline has a different way of boarding a plane. But which way works best? Astrophysicist Jason Steffen has spent his career trying to crack the deepest mysteries of the universe, and 15 years ago he discovered and published what he says is the optimal boarding strategy. So why aren’t all commercial airlines using it? On the Science of Success, WSJ’s Ben Cohen looks at what goes into planning the most efficient boarding process and what airlines are doing to help customers have a smooth entry to their flights. What do you think about the show? Let us know on Apple Podcasts or Spotify, or email us: [email protected] Sign up for the WSJ's free The Future of Everything newsletter. Further reading: The Astrophysicist Who Has a Better Way to Board Airplanes Southwest Airlines Is Ditching Open Seating on Flights Southwest Fans Wonder if the Airline Has Changed Forever It Can’t Be This Hard to Board a Plane Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

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0:11.0

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0:15.0

slash Wall Street.

0:17.0

I have never met anyone whose favorite part of a flight is boarding.

0:23.0

If you're still in your articles, make sure they hit completely under the seat or above in the overhead compartment.

0:27.0

It's certainly not mine.

0:28.0

Have everyone seen a seatbelt fast and seat back and tray tables up bright and long,

0:32.0

so have you on your window. Boring a plane

0:35.0

a plane can mean lots of waiting.

0:37.0

Waiting by the gate until your group is called,

0:40.0

waiting on the jet bridge to walk on the plane,

0:42.0

waiting in the aisle bridge to walk on the plane,

0:42.7

waiting in the aisle to store your luggage.

0:45.0

Waiting, waiting, waiting, waiting.

0:49.1

One astrophysicist thought,

0:51.3

there has to be a better way.

0:55.0

From the Wall Street Journal, this is the science of success.

0:58.0

A look at how today's successes could lead to tomorrow's innovations.

1:02.0

I'm Ben Cohen.

1:03.0

I write a column for the journal about how people, ideas, and teams work

1:07.0

and when they thrive.

...

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