meta_pixel
Tapesearch Logo
Log in
Money Box

Saving face-to-face debt advice

Money Box

BBC

Business

4.2804 Ratings

🗓️ 19 February 2022

⏱️ 26 minutes

🧾️ Download transcript

Summary

Plans to cut back on face-to-face debt advice in favour of regional call centres have been scrapped - for now. We hear from Craig Simmons, Head of Debt Policy and Strategy at the Money and Pensions Service, and from debt adviser Amy Taylor, who is also Chair of the Greater Manchester Money Advice Group. (Debt Advice links below.)

An estimated £75 million a year is stolen from people in the UK by online subscription frauds. You buy one thing and are secretly subscribed forever. Reporter Athar Ahmad investigates the scams designed to tie customers up into monthly payments without them realising. (And there's more on this story on File on 4 on BBC Radio 4, Tuesday 8pm.)

Around four million people have been moved from their energy supplier to one of the remaining big ones as 29 energy firms have gone bust since January last year. And that has left many people not knowing where they are with their bills - how much they might owe and to which firm and of course what will happen to any credit they have built up with the supplier that has gone out of business. So how do you get back £500 taken by your energy supplier who has gone bust? Reporter Dan Whitworth explains.

There are about 1.7 million homes in the UK that are heated by oil from a tank outside. But unlike with mains gas, there is no price cap. We hear from Money Box listeners, and from Ken Cronin, the Chief Executive of the UK and Ireland Fuel Distributors Association, UKIFDA.

Debt Advice links: Money Helper - moneyhelper.org.uk/en/money-troubles/dealing-with-debt# Citizens Advice - citizensadvice.org.uk/debt-and-money/ Step Change - stepchange.org National Debtline - nationaldebtline.org Advice NI - adviceni.net

Presenter: Paul Lewis Producer: Paul Waters Reporters: Dan Whitworth & Athar Ahmad Researcher: Marianna Brain Editor: Emma Rippon

Transcript

Click on a timestamp to play from that location

0:00.0

On a winter's night in 1974, a crime took place that would obsess the nation.

0:07.0

It was an extraordinary news story.

0:09.0

The story of an aristocrat, Lord Lucan, who's said to have killed the family Nanny,

0:14.0

mistaking her for his wife, then somehow just disappeared.

0:18.0

One of the great mysteries in English criminal history. We're still looking for Lucan.

0:21.6

It's honestly one of the most powerful stories of my lifetime.

0:25.6

I'm Alex Fondanzlement.

0:26.6

This is The Lucan Obsession.

0:28.6

Listen on BBC Sounds.

0:30.6

BBC Sounds, music, radio, podcasts.

0:36.6

Before you get stuck into this episode, I want to tell you about some changes we're making

0:40.9

to where you can find this podcast.

0:43.3

From next month, you can hear Moneybox 28 days before anyone else for free on BBC Sounds.

0:50.0

If you haven't already, you can download the BBC Sounds app to listen to Moneybox first.

0:54.6

It's easy.

0:55.8

Once you're there, you'll find even more podcasts that are available on sounds before anywhere else.

1:00.6

Live BBC Radio and exclusive music mixes.

1:04.4

Just search for Moneybox, subscribe, and you'll get brand new episodes in the MySound section of the app when they're ready.

1:11.1

I told you it was easy.

1:12.8

Now, let's get back to the podcast.

1:15.5

And that podcast is ready just a couple of hours after the live broadcast on Saturdays at midday.

1:21.6

Tell your friends, and of course, listen live yourself to get a head start on them.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from BBC, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of BBC and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.