Hello, hello hello. Welcome to Smart Talks with IBM, a podcast from Pushkin Industries,

I Heart Radio, and IBM. I'm Malcolm Glavo.

This season we're continuing our conversations with new creators,

visionaries who are creatively applying technology and business to drive change.

But with a focus on the transformative power of

artificial intelligence and what it means to leverage AI as a game-changing

multiplier for your business.

Today's episode highlights the power of collaboration.

IBM has long been a supporter of the Better Together

mindset and embraces partnerships.

They have been working together with Salesforce

for more than two decades, but have recently

launched a new collaborative effort surrounding

generative AI.

Pushkin's very own Jacob Goldstein sat down with Matt Candy and Susan Emerson.

Matt is the global managing partner of generative AI at IBM Consulting helping clients

and partners around the world embrace this new era of technology.

And Susan is a senior vice president for Salesforce dedicated to AI analytics and data.

They discussed the historic collaboration between the two tech giants,

explored the opportunity AI presents for customer service,

and walk through how businesses can use generative AI to interface with clients.

Okay, let's get to the conversation.

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