From Hidden Brain Media, I'm Shankar Yvedantam. This is my unsung hero, stories where one person reached out to help another in a time of need.

I would like to thank my unsung hero.

I do not know her.

He just pulled up a chair and we talked...

I'd say for about...

I can't even express to you how much you've changed my life.

Today's story comes from Sabrina Crunk.

20 years ago, Sabrina was a newly single mother living near Nashville.

Things were tough financially, but she had just landed a new job and life was starting to look up.

That is, until one fall morning when she was on her way to drop off her daughter at daycare.

I had a Jeep Grand Cherokee that had over 250,000 miles and I walked out to my car, put my three and a half year old daughter

in her car seat, jumped in the front seat, and put the keys in the ignition, tried to turn the keys and

immediately heard this clicking noise. And you know my heart just sunk. I thought, what is wrong now? I had had my car in the shop multiple times over the past couple of weeks and months.

Finances were just so limited at that point and I'd already been

pouring a lot of money into the car. The car eventually rumbled to a start and I knew I had to drive straight to the service center at the car dealership and not stop anywhere else so I could get there in one piece and hopefully wouldn't break down on the side of the road.

So we drove straight to the dealership,

pulled into the service bay and the service technicians started taking out my daughter's car seat and

putting it in the courtesy car that would drive us to her daycare and work.

And I realized they had done it so many times

that it was like we had our own personal pick crew.

You know, you pull in and they start taking care of things

without even being told what to do. They just knew to transfer everything.

...