What's actually more important is having that longer-term vision for what you want your company to be and applying that backwards to the customer feedback.

So you have to translate those things over and say, okay, what's the answer?

What would satisfy this thing the customer is asking for while meeting that longer-term vision?

Early on, you're really kind of looking at it like, what's happening this month and what's happening in six years, right? This like huge separation of distance, right?

Anything in between that's fuzzy. And if you make the mistake of working on things that will take

you a month or two months to do, you're going to lose that attention from your customers. You're

going to lose that beginning of excitement. and you're going to miss the mark.

My name's John Egan. I'm a co-founder and CEO at Kintaba.

This is Code Story, the podcast bringing you interviews with tech visionaries who share in the critical moments of what it takes to change in industry and build and lead.

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I'm your host, Noah Lappart, and today how John Egan sit out to create the platform to bring order to the chaos of incident response.

All this and more on Code Story.

John Egan is a computer and electrical engineer by training.

Early on, he got disillusioned by the idea of building robots, because it was

too slow for it. While he was working at Harvard, he was watching the early days of Y Combinator and told

his wife that there was a movement going on and they should move to be a part of it. Startups weren't

common then, so it was a risky move. But John found himself excited about being a part of it. Eventually, they did

make the move, created a file transfer company, and ended up getting acquired by Facebook. Outside

of tech, he's married with a four-year-old son, and for fun, he builds tools for himself,

since he's not writing much code at his current venture. One of them is postmortem.io, in addition to

launching IRConf for incident

responders. Post Facebook, John set out to ask the question to his prior colleagues that had left

...