S2E108 The Two Most Powerful Words in Business
The Brian Buffini Show
Brian Buffini
4.8 • 2.4K Ratings
🗓️ 31 January 2023
⏱️ 27 minutes
🧾️ Download transcript
Summary
In a world where a simple ‘thank you’ is often absent in interactions with other people, expressing gratitude is more important than ever before. In this episode, Brian shares why an attitude of gratitude changes everything and how it has formed the cornerstone of his business and his life for many decades.
YOU WILL LEARN:
· The best ways to express gratitude.
· What happens when you let people know you appreciate their business.
· How gratitude brings emotional glue to a relationship.
MENTIONED IN THIS EPISODE:
“How to Win Friends and Influence People,” by Dale Carnegie
S1E027, Gratitude: My Secret Ingredient for Success
NOTEWORTHY QUOTES FROM THIS EPISODE:
“When you don't receive thanks, it makes it a transaction.” – Brian Buffini
“A person's name is so important. It's the sweetest sound in their ears. We’ve got to make sure that we say thank you and use the person's name.” – Brian Buffini
“An attitude of gratitude changes the heart.” – Brian Buffini
“Nothing in my career has cost less money, taken less time and built a bigger fortune for me than the expression of gratitude, especially through personal notes.” – Brian Buffini
“Gratitude is an essential in the good life.” – Brian Buffini
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Transcript
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| 0:00.0 | Welcome to It's a Good Life, where it's all about helping entrepreneurs think, feel, and do better. |
| 0:08.5 | Before we begin, I want to tell you about It's a Good Life Plus, our new ad-free subscription |
| 0:13.4 | on Apple Podcast. |
| 0:15.2 | All you've got to do is open the Apple Podcast app and click on It's a Good Life. |
| 0:19.6 | You'll see a banner under the logo that removes ads and unlocks early access to episodes. |
| 0:25.1 | It's just five bucks a month, and there's even a free trial. |
| 0:28.1 | Either way, continue listening to It's a Good Life and sharing the show with others. |
| 0:32.7 | And here's our man, Brian Bafini. |
| 0:40.3 | Well, the top of the morning, Tia, and welcome to It's a Good Life. |
| 0:43.8 | Today, I'm going to talk to you about the two most powerful words in business. |
| 0:49.9 | The two most powerful that have been created or ever will be. |
| 0:54.1 | While I'm not going to leave you hanging, the words are... |
| 0:57.5 | Thank you. |
| 0:58.5 | I feel compelled to talk about this topic today, because I've seen these words so absent |
| 1:05.5 | from not only the business environment, but our culture today. |
| 1:09.3 | I tell young people when I talk to them, just all the time, that it is just so easy to |
| 1:14.6 | succeed in business today. |
| 1:17.0 | If these young folks will just do the basic fundamentals, they will so outstrip their |
| 1:23.1 | competition and their peers. |
| 1:25.7 | It is so easy to succeed. |
| 1:28.0 | We have an absence of the most basic fundamental things that for centuries, for generations, |
| 1:33.7 | for millennia, have motivated and encouraged people. |
... |
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