Hello there. It is Eric Erickson here. The phone number, if you want to be on the program,

877-9774-25. We got a small tech issue, but that's all right. I got plenty to say,

I got to start with something. I wasn't going to start with, but I got to go there.

I mentioned yesterday that I've got a pellet grill. Now, look, I've got a big green egg. I don't use it very much anymore because now I just mastered it. I want to speed up what I cook. But I've got a 20 pound Waggoo brisket from Snake River Farms. I'm supposed to smoke. I was supposed to do it last night, but it doesn't

fit on the big green egg. I got to use my Rectek, the pellet grill that I have, and the motor broke. So Rectec overnighted me a motor so that I could put it in today, smoke it tonight, get to my in-laws tomorrow, and we can still have the brisket. FedEx never picked up the package. I could see that FedEx was on the way.

I could track it with FedEx and they just the package. I could see that FedEx was on the way.

I could track it with FedEx and they just never, for some reason, something must have happened.

So before I realized this morning that the part wasn't going to get here, I already had a call from the folks at rec tech.

And they are driving a guy, a guy is driving from them to me to install it. And before you say,

well, it's because you're on radio. They do this to everybody. This is how good their customer

services. Um, you're more joining a fraternity than you are just buying a grill. You're joining a

group. Um, and look, I'm not paid. This is not an endorsement deal. I'm just telling you, this is what happened.

They realized before I realized FedEx never actually made it to pick up the shipment. And so they

called me this morning and they said, don't worry about it. We know you've got this weekend event.

You got to get your brisket done. We have somebody. We're putting them in a car.

They'll be at your house. Leave the grill out. Don't worry about tools. We will take care of it.

That is impressive customer service. Now, that is impressive customer service. And if you were trying to

figure out, if you're in the market for a pellet grill, I'm just giving you my word of mouth.

This is real. And if I put this online, you don't have to believe me when I say they would do it for anyone, not just the guy on radio. They would do it for any of their customers. And the stories, when I put this up online of them doing the same thing for other people, is impressive. I mean, the CEO gives every single customer his cell phone number and literally

it's him. I've tried it. It's him. Just amazing customer service. Thank you. I wanted to actually

take time out at the start of the show to thank them. That's just above and beyond the call.

And the in-laws will get my 20 pound Wagoo Biscuit tomorrow.

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