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Thanks for downloading this episode of the Bottom Line podcast, and an extra warm welcome to this episode because it's the last in the current series.

And you, our listeners, have helped to create it for us.

Now, if you're a regular listener, you will have heard us seeking your questions, questions to put to our

very expert panel of very expert business guests. It's our bottom line business clinic.

We've had dozens of emails to the bottom line inbox, bottom line at BBC.co.uk. I have to say

they came in on all sorts of topics. Some, to be honest, some of the questions are almost too interesting for this episode.

We could and possibly will make a whole half hour about them.

Questions like why is customer service so often bad or questions about the role of a chief executive and shareholders.

Let me introduce first our panel of expert guests.

First up, welcome back to the programme, Sir Kenneth Elisa, entrepreneur, investor, philanthropist,

Lord Lieutenant of Greater London, a specialist in tech sector investment. Just tell us what your day job is,

Ken. I don't have a day job. I do so many different

things, but in the context of this program, I work with what I call mission addicted disruptor

entrepreneurs, mad entrepreneurs who are absolutely obsessed with doing something to make the world a

better place. They are difficult to deal with, and that's the challenge of the role that I have,

and that involves raising money, calming them down, introducing them to networks, etc., etc.

I can't quite believe I'm so lucky to end up with a job doing this.

Great fun.

And sort of very relevant to kind of answering questions from people about business.

My second guest is Richard Farley.

You may remember him as a former dragon on the BBC TV show, Dragon's Den.

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