5 • 145 Ratings
🗓️ 17 July 2020
⏱️ 37 minutes
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0:00.0 | Recorded at Retention Science Studios, this is not your average entrepreneur or e-commerce |
0:10.9 | podcast, and he's not your average host. |
0:14.4 | This is The Story of a Brand with your host, Ramon Vela. |
0:22.1 | Well, and, you know, I just, |
0:25.6 | one of the things that I love, too, |
0:27.8 | that I kind of feel like maybe this should be more of your story, |
0:30.4 | if I was just to provide some input, |
0:33.0 | is the fact that, you know, you are your customer. |
0:40.0 | Yeah, that's a big piece of it too I mean the authenticity factor you know when we were starting I have a lot of |
0:43.7 | friends that are that are you know operated a pretty high level in skiing and |
0:47.6 | surfing and now on biking when we started a lot of those friends of mine were |
0:52.4 | able to endorse the brand and kind of get our attraction. |
0:55.0 | And so, you know, we have been able to establish ourselves within the core of that outdoor community. |
1:01.0 | Again, that's where we're focused right now. |
1:03.0 | And to come from a really core place and a core voice, that goes a long way, for sure. |
1:09.0 | It's really easy to identify impostures when are your customers |
1:16.0 | most excited about your brand is it when they see a Facebook ad when they're looking at a few |
1:21.0 | products and deciding which one to pick or how about when they're receiving an upsell email |
1:25.7 | three to four weeks after they purchase. Well, if you're |
1:28.8 | like me, the most important, exciting, and I have to admit emotional part when I'm buying online |
1:33.9 | are the days after I purchase and when I'm waiting for my package to be delivered to my doorstep. |
1:40.3 | Those three to five days seem like forever after you're as excited as I am about getting a new item in the mail. |
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