Ross Mollison on Transforming Restaurant Business Models | The Playbook

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Business, Entrepreneurship, Careers

4.9 • 1.9K Ratings

🗓️ 4 July 2023

⏱️ 20 minutes

🔗️ Recording | iTunes | RSS

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Summary

Ross Mollison, Founder and Impresario Extraordinaire of Spiegelworld sits down with David and shares his unique journey of blending traditional dining experiences with the modern flair of live entertainment. Ross discusses the origin story of his buzzing restaurant, Super Frico, detailing how the idea of a massive pizza gave birth to a distinctive, memorable brand that consistently exceeds customer expectations. He walks us through the fascinating ambiance of his restaurant, where patrons relish their meals within an enchanting, working theater setting. Ross further emphasizes the crucial role of staff in shaping memorable customer experiences and reflects on his personal evolution in leadership. Lastly, he explores the importance of adaptation and digitization in expanding his brand during the pandemic. Tune in to grasp the magic of creating experiential dining spaces and the transformative power of excellent hospitality.

Transcript

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0:00.0	This is The Playbook.
0:02.4	There's Dave Meltzer with Entrepreneurs, The Playbook, and I have a super
0:08.7	penor and he's extraordinary. Ross Molison is here. He's the founder and
0:13.8	a prince. Sorry, oh, extraordinary of Spiegel World. Welcome to The Playbook.
0:18.4	Oh, David, thank you so much. I'm really excited to be here. I mean, at the
0:23.4	Atlantic City where we're building a new theater and a new restaurant and so
0:26.8	excited to talk to you about everything. Well, let's talk about that because in
0:30.9	the world of virtuality and this, you know, illusion of reality and AI and
0:37.8	technology, here you are in the traditional city of Atlantic City. Opening, I think
0:45.7	you have a public opening, June 30th, a grand opening, the 21st of July,
0:51.0	an restaurant and a theater, which may be the most traditional two
0:56.8	businesses in the most traditional space of Atlantic City. Why are you going
1:01.4	backwards in time to provide that type of experience? Because I think that
1:07.1	people connect through the community of a restaurant. They connect through the
1:12.3	community of live entertainment. They connect together to watch their favorite
1:17.1	artists on stage or to come to watch the circus. The energy of a really great
1:23.5	restaurant where you go and it's just a dirty, great big house party and the food
1:28.1	is delicious. And, you know, I want to go there tonight. Don't you? I mean, Netflix
1:33.4	is great. Don't get me wrong. I like streaming, you know, all the stuff. But then I
1:38.0	like going out. And I think we're finding more and more that when you combine
1:42.7	incredible hospitality, great food, great beverage, with incredible
1:47.2	entertainment, there's an enormous part of it.
	...

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