Retail Banks of the Future: For Customers, Not Bankers!

Technology Revolution: The Future of Now

Bonnie D Graham

News, Business News, Technology

4.9 • 112 Ratings

🗓️ 20 June 2012

⏱️ 57 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Bankers, listen up: It’s not about YOU anymore. Customers are demanding a hassle-free experience, convenience, faster transaction processing, fair fees. Gone are the days of luring them with a free toaster. Two recent blogs tell the story: “4 Reasons Why Bankers Should Think Like Retailers” and “Stop Running Banks for Bankers—Run Them for Customers.” What do the experts say? Javelin’s James Van Dyke: “In today’s increasingly always-on and real-time world, people increasingly want more control of their own ability to manage, monitor and move their money.” SAP’s Tom McAllister, former CIO, Bank of Ireland U.S. Holdings: ”The current state of flux makes this an excellent time to give the systems of the 1980s and 1990s a decent burial.” SAP’s Carl Snyder: “The revenue train may have left the station, but there is still ample opportunity to drive revenue growth and grow the ever-allusive wallet share that bankers crave.” Join us for Retail Banks of the Future: For Customers, Not Bankers!

Transcript

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0:00.0	The following program is being brought to you on the Voice America Business Channel.
0:05.5	For more information about our network and to check our additional show hosts and topics of interest, please visit voiceamerica business.com.
0:13.0	The Voice America Talk Radio Network is the worldwide leader in live internet talk radio.
0:18.0	Visit voice America.com.
0:19.7	The views and ideas expressed on the following
0:21.8	program are strictly those of the host or guests and do not necessarily reflect the views
0:26.5	and ideas held by the voice america talk radio network its staff and management Welcome to the most nutritious hour of business talk all week.
0:45.8	This is Coffee Break with Game Changers, presented by SAP.
0:49.6	The best run business is run SAP.
0:52.2	Your host and moderator is Bonnie D. Graham.
0:54.6	You'll hear from the innovators who have learned to use game-changing technologies to shake up
0:58.8	the status quo and help move today's businesses in new directions.
1:02.5	Now, here's Bonnie D. Graham.
1:05.6	Bankers, listen up.
1:07.3	It's not about you anymore.
1:10.0	Customers are demanding a hassle-free experience. They want
1:13.5	convenience. They want faster transaction processing. And get this, they want fairer fees. Gone are
1:20.7	the days of luring customers into your retail bank with a free gift. Remember back in the 50s,
1:27.0	well, I do, and I think some of my guests today will,
1:29.7	when banks gave away toasters to new depositors, hmm, that made choosing a bank really easy.
1:35.7	You picked the bank that gave you the best toaster. Wow. Well, today it's a little more complicated.
1:41.8	Two recent blogs tell the story. I'll quote the titles.
	...

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