Welcome to Manager Tools.

Results and Retention, our 10th anniversary cast, part one.

Here we go.

Mark, you're going to tell us today what it means to be a great manager and a great manager is an effective manager.

Well why don't you do it you're a great manager?

Yeah but I just don't I just don't know what I do I don't know what makes me great. I don't know just don't know what makes me great.

I don't know. I don't know. I don't know.

Yeah, and this is our 10th anniversary cast. I'm thrilled we've gotten here and we're

going to do something a little bit special this time in

that we have over 900 casts or close to now right around 900 I think casts over the

last 10 years specifically about how to do things as a manager.

How to have one-on-one's, how to talk about performance, how to coach, how to develop, how to

develop, how to have difficult conversations when your direct is rude, what to do to help a direct get promoted.

Many, many casts on the details of management and this cast is the first in a

what will be an ongoing series about first principles. We've just added first principles as a node, if you will, in our map of the universe,

which is a place on our website where you can go and look by category at all of our casts, all of our guidance about management and about careers.

And First Principles is designed to help managers understand not just what to do but also why you're doing it.

The underlying principles that drive management, that drive careers that no one learns.

People get careers, people become managers, and nobody takes you aside and says, hey listen,

you really have to go to this three day course where we explain the basics.

In the same way that before you learned calculus they taught you algebra

you just have to have algebra for calculus it's just the opposite in management and

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