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Decoder with Nilay Patel

Recode Decode: Ron Johnson, CEO, Enjoy

Decoder with Nilay Patel

Vox Media Podcast Network

Technology, Business

4.33.2K Ratings

🗓️ 6 March 2017

⏱️ 68 minutes

🧾️ Download transcript

Summary

Enjoy CEO Ron Johnson talks with Recode's Kara Swisher about his long career in commerce, including 15 years at Target, and his 12 years at Apple, where he created the Apple Store. Johnson's current company Enjoy hand-delivers premium tech products and helps users with set-up to improve customer satisfaction. He argues that big retailers like Walmart need to innovate on the in-store experience and copy Amazon's approach to customer happiness and loyalty. Johnson also talks about working with longtime Apple CEO Steve Jobs, who initially hated the idea of the Genius Bar. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

Click on a timestamp to play from that location

0:00.0

This episode is brought to you by M Particle, the API to every marketing and analytics platform.

0:06.0

With M Particle, you don't need a lot of SDKs bloating your app.

0:10.0

I don't even know what that means. It's purpose-built to help brands solve modern data challenges

0:15.0

and M Particle's customer list is a whos-hoo of brands such as Airbnb, Spotify, Hulu, Postmates, and Venmo.

0:21.0

Visit mparticle.com slash decode and learn how M Particle can help your business

0:26.0

simplify its app and accelerate growth. This podcast is also sponsored by GoCD.

0:32.0

An on-premise open-source continuous delivery server by ThoughtWorks.

0:36.0

GoCD gives you complete control of and visibility into your deployments across multiple teams.

0:42.0

To learn more about GoCD, visit gocd.io slash recode for a free download.

0:51.0

Recode radio presents recode decode hosted by Cara Swisher, powered by digital media.

0:58.0

Hi, I'm Cara Swisher, Executive Editor of Recode.

1:01.0

You may know me as the person who asks the geniuses at the Apple Store to explain quantum physics,

1:06.0

but in my spare time I talk tech and you're listening to recode decode a podcast about tech and media's key players,

1:11.0

big ideas and how they're changing the world we live in.

1:15.0

You can subscribe to recode decode at iTunes.com slash recode decode and while you're there, leave us a review.

1:21.0

Today in the red chair is Ron Johnson, the founder and CEO of InJoy,

1:26.0

which is a personal commerce company that hand delivers tech products to your home.

1:30.0

That delivery also comes with a real person who comes to help you set up all that technology.

1:36.0

Ron is a legend actually in the e-commerce business having spent 15 years of target making it hip

1:43.0

before joining Apple in 2000 to run its well-known retail stores.

1:47.0

Ron, welcome to recode decode.

1:49.0

Thank you, it's good to be here.

...

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