We can't find an open case matching the phone number you're calling from.

To connect you to an agent, I would require the serial number.

Once you've located your serial number, press one.

It's called CX or customer experience.

And with each passing year, what you've been experiencing while on hold trying to get help is not good.

I was really angry that I had to spend four and a half hours on the phone.

Even though the people I spoke with were delightful.

But they couldn't resolve the situation.

They couldn't get the billing right.

They couldn't give me the deal that their representative came to my house to give me.

As listener Maddie and Wilmore can talk to you with a customer experience of the cable company spectrum,

billing her before they'd even started her service.

And there's more.

You called in with much, much more.

Here's James in Ava on Massachusetts.

Customer service is at its lowest peak in history.

I believe I tried 20 times or so to contact someone at Walnut.

And it was impossible.

And then when I got to the pharmacy, they said they would put someone on.

And they did want to hear my complaint.

And then there's Heath Farmer in Laguna, New York, California,

who got tossed into an Instacart black hole after they delivered his groceries to the wrong address.

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