The entire engine by which we engage with our customers just disappeared.

There's a period where people just didn't know what to do.

That paralysis sort of turned to action.

We needed a new way of operating the company that recognized everyone's individual responsibilities.

You can't ignore the fact that the entire economy has gone digital overnight and the relevance

of tools like Slack in a world that is all digital in a world where people are working

from anywhere in a world that I think won't snap back to the way it was in 2019.

And I do think it influenced our perspective on what is the technology we want to be providing

our customers three, four or five years from now.

This year has been a defining moment in Salesforce's history.

It is really clarified what's important for Salesforce to do in the future.

You'll never hear the good year in 2020 together in a sentence coming out of my mouth.

I can promise you that.

I do think that 2020, it's a time for people and companies who are resilient to adversity

to grow.

What new opportunities is the adversity of 2020?

Teach you.

I see a lot of opportunities for companies to grow and accelerate out of this pandemic

who really lean into those changes.

That's Brett Taylor, president and COO of Salesforce.

Brett was a key architect of Salesforce's recent $28 billion deal for Slack, an announcement

that got investment markets and tech firms buzzing.

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