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Masters of Scale

Rapid Response: How flexibility creates momentum, w/Crate & Barrel CEO Janet Hayes

Masters of Scale

WaitWhat

Startups, Business, Mindset, Management, Bob Safian, Entrepreneurship, Diversity & Inclusion, Reid Hoffman, Jeff Berman

4.64.4K Ratings

🗓️ 16 December 2021

⏱️ 34 minutes

🧾️ Download transcript

Summary

Crate & Barrel CEO Janet Hayes has been on a mission to modernize the home decor company since she took over as CEO in August, 2020. When she first joined the company, stores were closed and the future of retail was uncertain as Covid-19 put in-person experiences to a screeching halt. She’s responded by leaning into digital and sustainability for her brands, and flexibility for her employees. “As soon as I said, ‘It's a flexible workplace, and I'm going to value talent, collaboration, and results over location,’ everybody has been working faster and smarter than ever,” she says.

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Transcript

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0:00.0

Hi listeners, it's Chris Goethea, one of the producers here at Masters of Scale.

0:04.5

As any entrepreneur knows, partnerships are immensely important. No one scales alone.

0:09.4

But how do you build the mindset for finding, creating, and sustaining successful partnerships?

0:14.4

We answer that question and dive into the key of activating strategic partnerships

0:19.0

in the newest course in the Masters of Scale courses app. It's called the Power of Partnerships,

0:24.1

and you'll learn how to find, cultivate, and expand alliances from experts like Reid Hoffman,

0:29.8

Damon John, Stacey Abrams, Bill Gates, and more. So if you're already a Masters of Scale member,

0:36.2

jump right into the Power of Partnerships course today. And if you're not yet a member,

0:40.8

search for Masters of Scale courses in the app or Google Play Store to start your seven day

0:46.3

free trial. In just 10 minutes a day, you'll learn the tools you need to build the kinds of

0:51.3

partnerships that will unlock your business's potential. So go check it out. Again, that's

0:56.8

Power of Partnerships in the Masters of Scale courses app. Now on to today's show.

1:02.8

I started in the deep dark nights of COVID, and you couldn't tell where the beginning

1:06.7

middle or end of where we stand today is, but I had to address challenges head on from day one.

1:13.6

We needed to make things easy. We needed to make it purposeful, and we needed to make it clear.

1:20.0

There's a big emotional strain that people are working under. This is massive disruption.

1:24.8

I would say we're having as much people disruption and labor disruption as we are supply chain

1:29.2

disruption. I believe you have to start with trust and the results will come with it.

1:36.0

Retail is hard. Retail will kill you if you don't love it. You have to have the passion for what

1:40.4

you do. And ultimately I want happy employees.

1:44.0

That's Janet Hayes, CEO of Craton Barrel Holdings. Under her stewardship and in the midst of the

1:56.0

pandemic, Craton Barrel has seen a surge of growth. I'm Bob Safian, former editor of Fast Company,

...

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