Rapid Response: Crisis data is the story of our times, says Crisis Text Line founder

Masters of Scale

WaitWhat

Entrepreneurship, Business, Management, Reid Hoffman, Mindset, Diversity & Inclusion, Jeff Berman, Bob Safian, Startups

4.6 • 4.4K Ratings

🗓️ 2 April 2020

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

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Summary

"Anxiety," "grief," "mom”: These are the words surfacing at this extreme moment in time. That data comes from Crisis Text Line, whose online counselors are using both empathy and aggregated data to help people through this pandemic. Founder and former CEO Nancy Lublin makes the case for not losing sight of data — especially at extreme moments like this. Crisis Text Line provides free, confidential crisis counseling via text, 24/7 and to help counselors meet the moment, they anonymize and analyze real-time data on how their users are feeling. That data, Nancy says, is telling them the story of right now. Hosted by editor-at-large Bob Safian.

Jaw-dropping data reporting here: "How Is America Feeling?" Read: https://www.crisistextline.org/everyday-empathy/

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Volunteer. People can be part of a solution, from their couch, in their jammies. CrisisTextLine.org/volunteer

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Transcript

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0:00.0	We've always thought of ourselves as a data first company, and we collect store and analyze everything in real time to make us faster and better, and we hope to make the world a lot smarter.
0:12.0	Now we're handling more like 4500 conversations a day.
0:16.0	The 15 top states with COVID-19 positives are the 15 top states where we're seeing mentions of it and we're seeing a lot of anxiety.
0:25.0	Bad words that were showing up at first were intense anxiety, freaked out, panic, but mom, we've come to play. Mom is here.
0:33.0	I'm laughing because I'm so relieved as a mother.
0:37.0	I work with the best people in America, and they're volunteers.
0:41.0	They are taking that pain and turning it into love for strangers.
0:46.0	You can never go wrong with kindness. I make hard calls all the time, but I'd like to think that I do them with kindness, and I think you can't go wrong that way.
0:54.0	Yeah, I mean, Bob, I'm talking to you on Zoom. I'm not wearing pants. This is like a pants optional moment.
1:02.0	High listeners, it's Reed. We're continuing our special coverage, and today we're thrilled to have Nancy Leblin back on the show.
1:14.0	Nancy is a serial entrepreneur and the founder and CEO of Crisis Textline, which provides immediate and completely confidential crisis counseling via text.
1:25.0	Nancy has seen a surge in calls in the last few weeks, and she and Crisis Textline are using the data from those calls to piece together the story of what's happening now.
1:36.0	She's also thinking about what comes next for nonprofits and for all of us.
1:42.0	She's interviewed here by former fast company editor in chief and master the scale editor at large, Bob Safian.
1:49.0	As always, I'm grateful to him for stepping in to do these interviews when my schedule won't allow it.
2:06.0	Hey listeners, it's Tucker LaGurseki, a staff writer on Masters of Scale. If you felt stuck while growing your business, maybe you've considered getting a leadership coach.
2:15.0	So we want to share with you a free, convenient resource to help guide you. Harvard Business Reviews podcast coaching real leaders.
2:23.0	Each episode takes you behind the closed doors of real-life relationship coaching sessions with CEO, advisor, Mario Wilkins.
2:30.0	Listen in as anonymous guests work through their hardest career challenges and discover unexpected insights about themselves and their work.
2:38.0	Check out coaching real leaders wherever you get your podcasts.
2:47.0	I'm Bob Safian and I'm here with Nancy Lublin, the CEO of Crisis Textline.
2:53.0	The COVID-19 crisis has injected a new layer of stress and anxiety into all of our lives.
	...

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