RANT ALERT π¨ Tokeet is Losing you Bookings
The Boostly Podcast
Mark Simpson
5.0 β’ 302 Ratings
ποΈ 14 August 2021
β±οΈ 7 minutes
ποΈ Recording | iTunes | RSS
π§ΎοΈ Download transcript
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| 0:00.0 | So those that have been listening to this podcast, my rant over the past couple of years, |
| 0:05.3 | you know that I'm not the biggest fan of Toki, the PMS provider, but they are one of the |
| 0:11.3 | biggest PMSes for the service accommodation market. I've got reasons why I think that |
| 0:16.2 | is, but it's not for today. But I have always wanted to fix their booking engine. It's a big, |
| 0:25.2 | big pain point of mine and a big annoyance of mine and a peave of mine when I see that the most |
| 0:32.0 | important part, I believe, of a PMS provider, probably management software is the online book |
| 0:36.4 | in section. It is the section that where your future potential guest will go and make a booking |
| 0:42.3 | with you. And there's a couple of PMSes out there to keep being the biggest one where they have |
| 0:46.9 | never fixed it. It has always been not the best on mobile. It's always been clunky and |
| 0:55.1 | for us who do website design, we've created a website. And then as soon as a user goes to book |
| 1:00.9 | now, it always takes them right back to the start of the booking process. And for me, I was always |
| 1:06.9 | saying, listen, a guest will come on to a Boosely website. They'll put the dates that they want to |
| 1:12.3 | stay. They'll find a location that they want to stay in. They'll do all of the things. And then |
| 1:18.4 | when they click on book now, it just takes them straight back to the process and it confuses them. |
| 1:23.5 | And as we know, when you confuse, you lose. And the stats that I've been touting for years is |
| 1:29.4 | that 87 plus percent people, as soon as they have a bad user experience, they leave a website and |
| 1:35.5 | never come back. So with the introduction of Boosely API, with the ability for us to really |
| 1:43.7 | delve in and communicate directly with the PMSes, to keep being one of them and fair play to |
| 1:48.4 | Turkey. For opening up their API too, as for this, we've been able to fix this problem. I wanted |
| 1:53.1 | to show you today a couple of examples. Now, the website I'm going to show you isn't a bad bad |
| 1:58.4 | website. It's just the one that I could find. And I'm not saying the website that I'm going to show |
| 2:05.8 | is is pouring any way shape or form. It's just I'm going to show you this is a very common problem |
... |
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