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credit post is from stress fart a few years ago at my previous job I was a senior technician and a managed service provider of IT services we were a small company and we were

often yes men to just about anybody who would offer us money to come fix their problems the owner of our company wouldn't push back against clients who made crazy

demands were overly cheap or were just very disrespectful this let us oftentimes doing tasks that were outside of our normal scope at cost and a lot of times being cussed out for no good reason one of the

programs we supported was Microsoft 365 which obviously is very commonly used for email services one of our clients was a decently sized

dental company they had about 10 locations and we're growing customers love them and we often took pleasure going on site because it was heaven dealing with such polite

people in contrast to what we had to deal with with most of our time otherwise they would even buy us lunch if we happen to be on site during Friday lunch time it was great they use

Microsoft 365 services which was total overkill they paid $20 per user per month when most employees barely even checked email

let alone made an excel document they wouldn't take our recommendation to use essentials at $5 per user instead also they had a decently

I turn over rate because it was a college type town their student employees would come and go the IT director of this company who was pretty bad at his job

called us one day cussing because there were a bunch of mailboxes that weren't licensed we tried to explain that these were shared mailboxes from

employees who had left doing so allows us to remove the license of the mailbox while keeping all the mail intact and very easily accessible if we need to

delegate access to someone who needs to review you basically get to archive the mailbox for free he barely even let us speak and the tech who was on the

phone with him was so flustered so I took over the call using my best well seasoned customer service charm I tried to explain the situation to him to know

a bail they had a hundred and eighty unused email accounts left over from the employees who had quit and he wanted them all converted to premium email accounts at 20 bucks per month each

to be clear that's $3,600 and reoccurring monthly fees to turn on email accounts for employees who no longer work there he resorted to personally

insulting me telling me that I'm just a tech who got promoted too fast and I should try a four year school next time and he demanded that it get done right away with no

specifics on how it gets done flesh your heart man okay we'll do it luckily we record the calls also I should point out that this

company has a policy that we can't use power shell which for those who don't know is a time saving programming tool I begged them

...