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The Home Service Expert Podcast

Q&A with Tommy - Fine-Tuning Your Business Operations with a Robust Financial Roadmap

The Home Service Expert Podcast

Tommy Mello

Management, Business

4.7793 Ratings

🗓️ 27 October 2023

⏱️ 79 minutes

🧾️ Download transcript

Summary

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about the performance pay models, franchising strategies, lead generation, marketing, hiring technicians…

Transcript

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0:00.0

Three things that I think every business owner needs to be good at.

0:03.0

You got to understand financial literacy.

0:05.0

You got to understand if you're making or not making money.

0:07.3

You got to understand how to look at numbers.

0:09.4

Number two, marketing.

0:11.6

An owner, if you're not good at marketing and you're not good at networking,

0:14.9

I mean, you're the face of the company.

0:17.9

You got to hire a great person and they're going to own you when you hire this person.

0:23.0

And number three, you got to be a really, really honorable person. You got to commit to what you say

0:28.9

you're going to do. You can't tell people, I'm going to get you a raise at the end of this quarter.

0:32.8

I'm going to give you a guarantee and then change it. When you say stuff and you look at somebody and you shake their hand

0:39.1

or you sign up on something and then you don't keep your word, there's so many business owners out

0:44.9

there. They just fly through people. Nobody trusts them. Very few people. They get lucky.

0:50.3

They keep burning people. There's a show called American Greed that shows who these people are.

0:55.7

Keep your word, understand your financials, and understand marketing and networking. Those are the

0:59.8

three things. Welcome to the Home Service Expert, where each week, Tommy chats with world-class

1:06.5

entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership,

1:12.2

to find out what's really behind their success in business.

1:16.1

Now, your host, the Home Service Millionaire, Tommy Mello.

1:23.5

Before we get started, I wanted to share two important things with you.

1:27.0

First, I want you to implement what you learned today.

1:29.8

To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview.

...

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