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Hello, my friends, and welcome to our practice session.

In our practice sessions, we invite our featured guests to show off their negotiation and conflict resolution skills in a realistic scenario.

In this session, I want you to pay attention to what our guest does and not to what I do, because while they are trying to show off their skills and teach you,

I'm trying to frustrate their efforts in different ways through things like aggression,

annoyance, emotionality, or awkwardness. And then after the practice session, we debrief and talk

about what worked, what didn't work, and what you can use in your next difficult

conversation.

All right, everyone.

This sparring session is a little bit different than what we usually do, because this time

it is not me versus Jen.

It's Jen and I working on a team.

And so I'm going to be in an organization organization and I'm trying to push forward a new program

and I'm running into resistance and Jen is going to coach me through how I can free myself from

conflict in this situation. So Jen, you can start off the conversation how you would typically

do it with a client. Okay. Hi, Kwame, how are you? Hey, Jen, I'm

...