Positive Leadership Tip | Ep 4: No Complaining Rule
The Jon Gordon Podcast
Jon Gordon
4.8 • 1.2K Ratings
🗓️ 11 June 2025
⏱️ 3 minutes
🧾️ Download transcript
Summary
In this episode for Positive Leadership Tip Wednesday, I dive into the No Complaining Rule: if you have a complaint, you also need to bring one or two possible solutions. This approach doesn’t just reduce negativity, it encourages everyone to think more proactively and be part of the answer. It’s a simple but powerful tip for leaders who want to create environments where ideas are heard, people feel empowered, and positive changes happen. Tune in to learn how embracing this mindset can turn everyday challenges into opportunities for growth and innovation!
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Transcript
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| 0:00.0 | Hey leader, John Gwin here with your positive leadership tip. |
| 0:07.5 | The no complaining role is a great tool to turn negativity into positive achievement. |
| 0:14.2 | Here's the role. |
| 0:15.2 | You're not about to complain unless you come with one or two possible solutions. |
| 0:20.5 | This idea came from a CEO named Dwight Cooper, |
| 0:23.4 | who was a friend of mine. |
| 0:24.9 | He encouraged me to write a book called |
| 0:26.8 | The No Complaining Rule, where I shared his tip |
| 0:30.4 | and his strategy. |
| 0:31.4 | He transformed his company with this single rule. |
| 0:35.7 | And they were voted one of the best places to work every year by |
| 0:38.5 | Sherm and the best places to work Institute. And they outperform the competition 10 times the growth. |
| 0:44.3 | Why? Because they told potential employees that they had a no complaining rule. And if you were a |
| 0:49.1 | complainer, this was not the right place for you. They also implemented the rule where everyone in the company knew that they couldn't complain |
| 0:56.0 | unless they came with one or two possible solutions. |
| 0:59.6 | And now everybody was empowered to provide solutions. |
| 1:04.5 | No one felt like a victim. |
| 1:06.4 | Everyone knew that their ideas would be heard. |
| 1:08.9 | Not everyone would be implemented, but the ideas would be heard. |
| 1:12.3 | And every quarter, they actually implemented a solution based on someone's complaint and solution. |
| 1:20.2 | And so it actually empowered everyone in the organization to be part of the solution, not the problem. |
| 1:26.5 | The no complaint rule. |
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