Parul Kaul-Green: Chief Digital Strategy Officer, Liberty Specialty Markets: Innovation success in insurance - creating outcomes not outputs (228)

InsTech - insurance & innovation with Matthew Grant & Robin Merttens

InsTech

Business, Entrepreneurship, Investing

4.9 • 51 Ratings

🗓️ 29 January 2023

⏱️ 33 minutes

🔗️ Recording | iTunes | RSS

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Summary

This week we are back talking to another leader from one of the largest insurance companies in the world. Liberty Mutual. Parul Kaul-Green is Chief Digital Strategy Officer for Liberty Specialty Markets. Parul is at the sharp end of driving innovation across many of Liberty’s businesses as the company moves to digital. Join us as Matthew Grant discovers how Parul is supporting Liberty’s underwriters and its clients including some of the following: All insurers are moving to become truly digital, but how does a Chief Digital Strategy Officer achieve that? Parul has a team around the world - how does she bring the underwriters and other business units along with her? What are the differences between “outputs” and “outcomes” and why is that important? Liberty’s three areas of focus: digital distribution, analytics and digital products Examples of companies that Liberty is working with If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Identify key roles a Chief Digital Strategy Officer must undertake to achieve a successful digital presence Describe some of the important differences between outputs and inputs and understand why it is imperative to differentiate the two Explain in further detail the advantages of using digital distribution, analytics and digital products when transitioning to becoming fully digital If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 228 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0	Good morning, good evening and welcome. Matthew Grant here. Okay, are you all set and ready to run, walk, cycle, jump on a train, get on with your running or whatever else you're doing. Why is you join us? Well, we've another
0:21.2	great guest this week, of course, they all are. But as I'm amongst friends, I'm wondering if
0:26.2	you're okay if I run a bit of an experiment this week. Well, you've already heard about open
0:30.9	AI and the chat GPT tool recently valued at $20 billion. Google it if you want to find more.
0:37.1	You might even have tried it out yourself.
0:38.5	Well, it's a fascinating peak at what the future of AI holds.
0:42.3	A little bit scary.
0:43.3	We're already using a bit of AI ourselves
0:45.2	for editing this podcast using a tool called Descript.
0:48.4	I'd ask Carol Cowell Green my guest today
0:52.3	what she thought of chat GBT, more of that to follow.
0:56.2	So for some fun, I've hooked up chat GPT to the script and asked for some help in introducing
1:02.0	our guest.
1:02.5	And this is what they had to say.
1:05.5	Welcome to the InSTECH podcast, where we delve into the latest trends in insights and technology
1:10.1	and innovation. Today, we have a very special guest, Parole delve into the latest trends in insights in technology and innovation.
1:11.5	Today, we have a very special guest, Parle Call, the chief digital strategy officer for Liberty
1:16.4	Speciality Markets, joining us to discuss her role in driving digital transformation within the
1:21.4	insurance industry. Our host, Matthew Grant, will be leading the conversation, delving into
1:26.3	Parles' background and experiences
1:28.0	in digital strategy as well as her thoughts on the future of technology in the insurance
1:32.2	industry.
	...

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