How are you supposed to navigate this as an honest kid? I'm just curious.

Service judge. I'm just curious. Service jobs are priced according to the flat rate book, which has the times it takes to perform each repair or service procedure.

For instance, an oil change takes 0.3 hours according to this book.

The mechanics, however, try to beat these times to make more money for doing less work.

Unfortunately, that incentivizes speed and overselling,

which to me is a built-in problem with most service departments.

Speed kills when it comes to mechanical issues. I just had this conversation with my son.

You get paid to work on a car, you get paid to fix a car that's what you do someone's in

your face about how slow you are fuck off you pay me to fix it I fix it if it takes one hour it takes an hour if it takes three it takes I do it and I

get it right if you can only charge for one hour of my two hour that's your problem.

That's a you problem. Do it right every time.

There was a mechanic at one of the places I worked who had created this contraption that actually sucked the oil out of the engine rather than letting it drain out.

He could change oil in three minutes and get paid for the flat 18 minute rate.

The guy probably made more money than anyone else in the dealership except the owner.

Dangers of upselling. Let's say that someone comes into the dealership for a simple

oil change. They immediately become a target for the

service department to upsell them as much additional work as possible you know you

can see women getting played on this.

First of all, the advisor will ask how many miles are on the car.

If there is close to, for example, 20,000 miles, they will say, well, you're just about ready for your 20,000 mile service.

Here's what we recommend.

They then whip out a sheet with a laundry list of services that are offered for a package

...