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The Times Tech Podcast

PagerDuty's Jennifer Tejada: "Going public is the wedding, staying public is the marriage"

The Times Tech Podcast

Will Morley

Business, Unknown, Technology

4.9654 Ratings

🗓️ 28 June 2024

⏱️ 34 minutes

🧾️ Download transcript

Summary

When a website goes down, companies lose an average of $500,000 per minute. The Sunday Times’ tech correspondent Danny Fortson brings on Jennifer Tejada, chief executive of PagerDuty, a company founded to keep that from happening (2:45). She talks about growing up in a small town (8:00), using supercomputers in the 1990’s to sell consumer products (12:30), coming to the West Coast via Australia (14:00), working around the world (16:30), operating as an outsider (18:15), defending DEI (21:00), the crossover of pro sports and tech (25:00), and going public (28:30).

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Transcript

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0:00.0

Yo, technology.

0:03.0

What is it all about?

0:04.5

You know, it wasn't lost on me that I was being asked to sit on a panel or present on a stage because they needed diversity on the stage.

0:12.9

And some people ask me, like, does that piss you off?

0:14.8

Like, no.

0:15.5

It's like, if someone gives you a seat at the table, pull up your chair and kicks a mask.

0:20.1

Like, that is, to me, there's sort of no choice but to do that to blaze the trail for others,

0:26.6

to make room at that table for other, from behind the scenes and inside the minds of the top people in tech.

0:50.5

I'm your host, Danny Fawson, and this week we have a really fun interview.

0:55.2

With the CEO of a company that has made it to the other side of the mountain, obviously most of the folks we have on this program, you know, they're pretty early on in their journey.

1:04.8

They're bright-eyed, have big ambitions.

1:07.1

They've probably raised a bit of money, two, three rounds, whatever it may be.

1:10.8

But the reality is, lots of them won't make it and don't make it.

1:14.4

For every company that goes on to greatness, three or four of them quietly wind down, go bankrupt or get sold for, you know, modest amount.

1:22.2

But Jennifer Tehada has made it.

1:24.6

She is the chief executive of PagerDuty, a company that acts for a huge sway of the Fortune 500 and lots of smaller companies, basically managing their digital operations to make sure the website doesn't go down, everything's working, that gives them kind of a dashboard to make sure there's no blinking red lights going off. Basically, they're kind of a digital platform software provider for these big companies

1:47.7

for their digital operations.

1:49.1

You get the idea.

1:50.7

Anyhow, Jennifer is one of the very few female software CEOs.

1:56.2

And she took a really long circuitous path from her home in Minnesota to get here out to Silicon Valley

2:02.6

with stops all over the world, including Australia. Anyhow, she has some great insights into

2:08.8

what works, what doesn't in terms of running a tech company, running a public company versus

...

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