Hey everyone, welcome back to any other business, the show where we take you behind the

scenes of our business, a business that does well over £100 million worth of transactions

every year. It's growing really quickly and we can share the lessons because we've had the

wins, but we've also had the pain. But Rob, this episode, I think it's an

exciting one, because this is about a new technology that should remove some of that pain,

hopefully, at least anyway. Yes, but to what extent that is the question? Because, yeah,

we're talking about AI. Everyone's talking about AI. And there's a memo from the CEO of Shopify

that he shared publicly

and that has sparked similar memos from lots of other business leaders, basically saying,

don't hire people use AI. He said, using AI effectively is now a fundamental expectation of everyone at Shopify.

Before asking for more headcount and resources, teams must demonstrate why they can't get what they

want done using AI. And Rob, I thought this is really interesting because I completely agree with

the principle. And we are using AI all over the business. We're using it for all the basic stuff

like writing and research. We're using it internally to build a tool that will pull insights

out of the calls that are taking place. So we're using

AI to get access to all this data we never would have otherwise had. And we're using it externally.

We've taken all our knowledge and packaged it up into an AI bot. So if you go to property

hub.net slash AI, you can chat with virtual us, the 10 plus years of knowledge that we've shared

publicly. So we are super pro AI, but also

adopting AI is not the top priority in our business. Actually, getting more people is the top

priority in our business. And that just seems like such an interesting contrast to me.

Yes, we seem to be booking the trend at the moment because we're very focused on hiring

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