Sandra, we'll go on to The Thrive Time Show.

How are you?

I'm good.

Fern Valley Soaps.com.

We make handmade goat milk soap.

Everything's made with fresh goat's milk from our own goats on our own farm.

And we do all kinds of soaps from aggressive hand cleaners to really nice shower bars and we do them for men,

we do them for women. We were milking the largest goat herd in California. We weren't making

any money. I hear, you know, that they saw the reviews, they listened to them, that they read

the reviews. We are constantly getting feedback about what other people are saying about our soap.

And it helps us.

A lot of the reviews are from our retail customers, and that helps sell to our wholesale customer.

So we're talking to a buyer at a pharmacy or a grocery store.

We can share those reviews with them and go, this is what the

customers are saying.

It's when people hit the website or when you come in contact with a potential buyer, whether it be

over the phone or on the website, what we want to do is convert those ideal and likely buyers

into actual buyers.

And a lot of that has to do with call scripting, creating one sheets,

call scripting, creating one sheets and tracking the results. Can you talk about call scripting

and how that's impacted your business? We did. We initiated some call scripting for our wholesale

accounts when we're calling on off off of the Drain 100.

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