My guest today, on the Steve Jobs inspired Join Up Dots free podcast interview is a lady who has been a entrepreneur since 1982, and is an expert in online development and helping companies develop the people side of their business. She is co-founder and President of Performance Support Systems, a global software company based in Virginia, where their products are used by leadership coaches and consultants as well as internal learning and development professionals to help managers become more effective leaders. There is one truth in my mind, that someone who develops all the leadership skills whilst climbing up the ladder quite often finds those skills very difficult to maintain. Is it the isolation that causes the issues, or perhaps the climb that wears them out? Well whatever it is our guest will have the answer I'm sure. She and her business partners have worked together for 25 years, and many of their clients and resellers have done business with them for 20 years. She understands what’s required to build the loyalty and commitment that lead to repeat business and referrals. She takes pride in getting feedback like this, which is from a reseller who’s worked with her company since 1994: “Performance Support Systems is the epitome of the client-centered, high-integrity, high-support company with world class products. You could look for a lifetime and not find its equal.” So strong relationship building, high level customer service and a commitment to build the people and not just the business is the ideal way to operate.....or is it? Does she look back at her career and think "Wow, home run every single time"? Or, instead has it been a gradual climb, or struggles, mistakes, huge failures and everything else that entrepreneurs have to overcome? Well let's find out as we bring onto the show to start joining up dots with the one and only Meredith Bell. Show Highlights During the show we discussed such weighty topics with Meredith Bell such as: Why she remembers being a serious child and how she taken steps to bring a lightness into her life and work that wasn't always there. Why we have to be aware of the ego in our business that can often take of us from the track that is right for us. Why Meredith loves passionately talking with clients, as much to find out about their own business as her own. Value always comes first however. and lastly…. Why a binge watch on Netflix is something that could be a good thing for so many members of the entrepreneur club, if we only allow ourselves the chance.