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Welcome to Before Breakfast, a production of iHeart Radio.

Good morning. This is Laura. Welcome to the Before Breakfast Podcast.

Today's tip is that one exclamation point is enough.

Yes, written language can benefit from some show of emotion.

But exclamation point inflation gets us nowhere.

Being a bit spare can preserve this bit of punctuation's power.

Today's tip comes from Erica Duwan's new book, Digital Body Language.

How to build trust and connection, no matter the distance.

The book is about managing the work landscape when people work virtually, at least some of the time.

That's really almost all of us these days. Because even if you are in an office 40 hours a week,

my guess is that you email your colleagues as often as you actually talk to them.

There is some evidence that written communication is perceived more negatively than spoken communication.

When we see people talk, we see the soothing non-verbal cues like smiling that soften the words.

Written text gets none of that help. Of course, it's also a bit harder to emphasize things in written

communication. When you're talking, you can raise your voice or say words differently to show what

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