Oliver McGuinness, RightIndem & Tim Rankin, AA Accident Assist: Partners providing value in digital claims (233)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.8 • 50 Ratings

🗓️ 5 March 2023

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Digital innovation is creating new opportunities to support customers and create efficiencies for claims handling. Oliver McGuinness, CEO of RightIndem, and Tim Rankin, Managing Director of AA Accident Assist, join Robin Merttens to discuss how the two organisations are working together. Talking points include: How RightIndem has evolved since being launched in 2016 with a new founder and new focus The opportunities presented by Electronic First Notification of Loss (EFNOL) Advances in claims for motor and auto The role of "estimatics" We’d love to know what you think about this episode - click here and add your thoughts to our LinkedIn post about it. If you like what you're hearing, please leave us a review on whichever platform you use or leave a post on Linkedin or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us [email protected] Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Summarise some of the opportunities that digital claims handling can create Describe a range of the key points and considerations in evolving a business Identify how new digital tools such as estimatics can enhance the digital claims experience If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 233 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

Click on a timestamp to play from that location

0:00.0	Hello, everyone, and welcome to this week's Instech podcast.
0:13.3	Guests today are Oliver McGuinness, who's the CEO of Writing in Dem. Hi, Oliver. Hi, Robin.
0:19.0	And Tim Rankin, he's the managing director of AA Assist.
0:22.6	Tim, thanks for joining us. Good morning. Now, I'm going to have a go, Oliver, describing what
0:26.8	Wright in Dem does, and you can critique this, if you like. Righty Dem's a digital self-service insurance
0:33.4	claims platform, which is used across multiple insurance verticals. It captures claims data
0:39.3	through a configurable query journey and allows the upload of documents, photos and videos. It's
0:44.8	being used across P&C, with most of your customers being household and in the motorspace.
0:50.2	The purpose of it is to give the customers a better experience and from the insurance point of
0:55.7	view to make insurers more productive and to reduce their costs. How many marks that are 10 for that?
1:01.6	It's a good nine and a half and do you fancy joining the team? No, no, spot on. Now you've been the
1:06.0	CEO for three years. What were you doing before that? So I guess like many people fell into insurance,
1:11.9	actually a good friend from school. His dad had a loss adjusting business and I used to work
1:17.5	there in the summers in university and then actually joined that way back when. And after that,
1:24.0	I joined the innovation group. That was a large business process outsourcing and technology
1:28.6	provider. I guess many of the listeners will have heard of that business. And when that sold out
1:34.2	into Kallel Group, I exited and have been in claims since and joined Rheindem in 2019.
1:40.9	Now, I don't know how to put this diplomatically, but those of us who've been in the
1:44.3	insuredex space for a while know that right in them when you joined was in need of some
1:50.4	assistance, if I can put it that way. You've been there three years. It seems to be pretty
1:55.3	robust. What have you done in that three years and what changes are you made?
1:59.5	Maybe the best way of reframing where the business
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from InsTech, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of InsTech and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.